Dining out can be a treat. But as a guest, interactions with hosts, servers and bartenders can sometimes make or break a meal. And behind the scenes, there are dozens of decisions and approaches for staff to consider. Reset hears from two hospitality leaders – Patricia Prosen, owner Que Rico Mexican restaurant, and Loren Agron, manager Ed Debevic’s – about how they approach service in Chicago. For a full archive of Reset interviews, head over to wbez.org/reset.