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S1E20 (Archive) - Sorry Seems To Be The Smartest Word: When Brands Apologize - Publication Date |
- May 19, 2012
- Episode Duration |
- 00:26:27
Over the lifetime of a company, mistakes happen. When those mistakes cause damage, it's appropriate for a brand to apologize. Yet, it rarely happens. This week, we look at the companies that chose to apologize. From O.B. Tampons,
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