Podknife - EP 114: How to respond to negative salon reviews by Colour Kristina Talks Podcast for Hairdressers

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EP 114: How to respond to negative salon reviews

Podcast |: Colour Kristina Talks Podcast for Hairdressers
Publisher |: Kristina Russell
Media Type |: audio
Podknife tags |: Fashion & Beauty,; Hairdressing,; Interview
Categories Via RSS |: Arts,; Education,; Fashion & Beauty,; How To
Publication Date |: Oct 06, 2022
Episode Duration |: 00:34:58

In this episode, we’re talking about strategies for responding to negative feedback or 1-star reviews and why you need one to protect yourself and your salon biz.

There are 3 things I suggest doing when you get a negative google review. These are easy-to-action steps that are best done quickly after the review has been published to your page or your salon business page.

Those steps are:

Respond with kindness
Offer a solution that aligns with your business policies
Acknowledge and apologise Listen to episode 114 of the Colour Kristina Talks Podcast for Hairdressers to learn how to respond to negative reviews.

- - - - - - - - - -

Want to learn more? Here are a few ways I can help you:

FREE ONLINE MASTERCLASS - Get Instant Access! How to Paint Reds and Copper Hair Colour without Hot Roots or Banding.

https://www.kristinarussell.online/webinar

Full show notes and learning resource links can be found at https://www.kristinarussell.com.au/114

DM KRISTINA ON INSTAGRAM - let's chat! https://www.instagram.com/colourkristina

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