- Publisher |
- Kane Simms
- Media Type |
- audio
- Podknife tags |
- Artificial Intelligence,
- Business,
- Design,
- Entrepreneurship,
- Interview,
- Technology,
- User Experience,
- Voice
- Categories Via RSS |
- Arts,
- Business,
- Design,
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- Technology
VUX World brings the brightest minds from the world’s most innovative companies, all of whom are pushing the boundaries of voice AI, conversational AI, and NLP technologies, to share insights, learnings and guidance that helps business executives and teams create the future of AI-driven customer experience.
We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.
“One of the most consistently insightful and deeply respected podcasts in the industry”
Bradley Metrock, Score Publishing.
Covering topics including speech technology, voice AI, NLP, NLU, chatbots, voice bots, voice assistants, voice user interfaces, conversation design, service automation, and how all of this can be used to create the future of customer experiences for brands and enterprises.
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- People |
- Country Of Origin |
- United Kingdom
- Produced In |
- England
- Premiere Date |
- 2018-02-12
- Frequency |
- Weekly
- Explicit |
- No
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Submit ReviewLet’s talk careers!
This Conversations2 is an interview with Hilary Hayes, who’s a conversation designer, multimodal interaction designer, teacher and mentor.
I reached out to Hilary in the hope she’d chat about career paths. Why? The job title ‘conversation designer’ is still relatively new, the industry is going through rapid transformation, and recently there were layoffs throughout the tech industry which affected many people, including conversation designers. Sadly, Hilary was one of those designers who got laid-off (she worked at Meta), however as you’ll see in this interview that’s absolutely their loss.
Hilary’s got a lot of insights from her years of experience, she’s not afraid to call out our industry’s issues, and she’s enthusiastic and supportive. I think all conversation designers can take a lot from her. We all wonder about our careers, so listen up for a nice wee chat about careers in conversation design!
00:00 Start
00:13 Introduction
00:51 On UXR 02:18 30 seconds, go!
04:00 The importance of data in conversation design
05:24 Nominate one conversation designer we should all know
07:42 What can designers do away from work to help them be better designers?
14:44 Do conversation designers need lots of life experience?
20:13 On getting certification as a conversation designer
22:11 Talking matters
24:34 What do you need to feel your career is on track?
27:13 We need to talk to each other to stay up to date
31:27 We need to learn from each other
32:17 On mentoring
32:54 UX designers moving into conversation design
35:52 LLMS in conversation design
39:26 AI mirrors us
43:03 Has the industry evolved the way you expected it to?
46:33 Assistants could schedule our lives but they don't yet
48:04 Bots using humans to exploit internet security
50:15 What areas of conversation design don't get enough attention in the industry?
51:22 Are conversational designs serving users well yet?
56:58 What do you hope to do next?
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Of all the industries that can and could utilize conversational AI, banking, insurance and the wider financial services sector has some of the biggest opportunities.
To walk us through the kinds of business problems faced by FSI companies, the types of use cases conversational AI is solving for, and to highlight some of the successes, value and lessons learned, I’m joined by Dave Schreffler, SVP Financial Services Sales - Kore.ai, and Peter Berbee SVP Financial Services Product - Kore.ai.
Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/
Find out more about https://kore.ai/ and book a demo here - https://info.kore.ai/kore.ai-demo-req...
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Oh wow, is that the time?! VUX World has been going for 5 years!
For this episode of Conversations Squared the focus is on the man who's usually asking the questions - Kane Simms!
What's he learned in the past 5 years? Where's the industry headed? What about Alexa and Google Assistant? Listen to Kane's responses to these questions and more...
0:00 Intro
4:00 Conversations and listening
7:00 We need patience for conversational AI
9:00 30 seconds, go!
11:10 What surprised you most about the industry when you started VUX World?
17:45 What do the words 'artificial intelligence' make you think?
20:55 Can you summarise the developments you've seen in the last 5 years?
26:15 Channels for enterprise conversational AI
30:35 Was the timing bad for Alexa and Google Assistant?
33:00 What inspires you to keep going forward?
36:20 What excites Ben about the industry?
38:40 The potential of conversational AI
39:30 Outro
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Invoca is leading the conversational intelligence charge. CEO Gregg Johnson joins me to dive deep into conversational intelligence, what it is, how it works and how businesses are utilising it, as well as the imperative role of context.
Visit: https://www.invoca.com/
Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/
Find out more about Kore.ai and book a demo here - Kore.ai request demo
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Conversation analysis should be a part of every conversation design team’s workflow. You may be doing it already without realising exactly what it is.
I reached out to Dr Maria Aretoulaki to find out exactly what conversation analysis is, why it matters and how she would use it for a new project.
Maria is the Director at DialogCONNECTION Ltd and she works with GlobalLogic (a HITACHI Group company) where she’s SME for ML/AI, design-led and data-driven Voice & Conversational AI (VOCAI) and VUI and CUI Design, and a Coordinator of the Web3 and Blockchain CoE.
Maria is a true veteran of conversational AI, so it was fantastic to chat with her!
00:00 Start
00:20 Maria's Introduction
02:38 Maria's VUI experience
05:33 30 seconds, go!
07:01 On 'copywriting' as a term for conversation design
08:45 What would you call the craft of utterance writing?
12:18 what surprised you most when you started designing conversations?
15:04 Customers creatively swearing at bots
17:09 What is conversation analysis?
22:03 What is ontology?
26:33 Ontology of human experience
30:10 Where would you expect to use conversation analysis in a new project?
33:10 What would you look for in the data?
36:09 Are recordings better than transcriptions?
38:48 Do transcriptions give enough detail?
43:20 How much detail is enough?
44:48 TTS and voice talent
48:08 Should conversation analysis adapt to different modalities?
51:58 Are ontologies intents?
53:51 Where can people learn more about conversation analysis?
57:51 Where can people follow you?
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Matt Taylor, CEO, Knowbl, joins me to discuss the realities of building a conversational AI platform on top of LLMs from the ground up.
Visit https://knowbl.com/
Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/
Find out more about Kore.ai and book a demo here- Kore.ai request demo
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Maaike Coppens returns to VUX World for the third time and joins a small but prestigious group of two to get the VUX World hat trick. Maaike is an author, and the VP Design at OpenDialogue; a conversational AI startup changing the way we approach conversation design. In this conversation, we'll explore why we're a community with amnesia, overlooking some basic design principles such as user research. Maaike will share some tips on how to conduct user research and the value it brings to conversational AI projects.
Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/
Find out more about OpenDialog: https://opendialog.ai
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ChatGPT and LLMs are reaching the peak of the hype cycle right now, but does that mean that it's all talk and no substance? On the contrary. Cognigy recently announced a flurry of features utilising Large Language Models in its platform with the aim of improving the AI creator and AI user experience. Cognigy CEO, Philipp Heltewig, and SVP of Business Development & Strategy, Hardy Myers, join me to share more insights into the future of conversational AI creation.
Visit https://www.cognigy.com/
Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/
Find out more about Kore.ai and book a demo here- Kore.ai request demo
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Co founder and CTO of Cohere, Nick Frosst, joins VUX World to give us a crash course on the ins and outs of Large Language Models and they can reshape enterprise customer experience.
Check out https://cohere.ai
Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/
Find out more about Kore.ai and book a demo here - Kore.ai request demo
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There's a new arms race happening in the world of conversational AI platforms and technology and it revolves around who can implement the most effective use cases and features using Large Language Models.
Kore.ai CEO, Raj Koneru, and CTO, Prasanna Arikala, join me on VUX World to share how Kore.ai sees the future of AI in the enterprise, thoughts on how LLMs are changing what's possible and how Kore.ai is approaching integrating LLMs into the chatbot and voice assistant production pipeline.
Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/
Find out more about Kore.ai and book a demo here - Kore.ai demo request
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Max Gladysh is the Managing Director and Co-Founder of Bots Crew. Max joins us to share some examples of how conversational AI is being used to help people in emergency situations, including use cases Max saw during covid, as well as more recently; a chatbot that helps people fleeing the war in Ukraine.
Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/
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Dr Joan Palmiter Bajorek is easily one of the best known people in conversational AI - for Women in Voice, for her public speaking, for her experience at the likes of Nuance, and now for her work as VP of Product Research (Data Analytics) at OneReach AI.
After reading Robb Wilson's excellent book Age of Invisible Machines (Robb is the CEO of OneReach AI) I had questions about how the work of conversation designers might change - how might hyperautomation and hyperpersonalisation affect our day to day work, and specifically user research? We're used to making generalised user personas. What will we do when we have countless bots adapted to countless users? I asked Joan about these things and more...
Contents:
00:00Start
00:59Joan's experience
03:22Age of invisible machines
05:2530 seconds, go!
08:36How will emerging technologies (like generative aI) effect our work?
13:16Generative ai is a wild entity
14:33ChatGPT has amazing powers, but struggles with the basics
16:59How do you monitor the different 'hypersonalised' bots?
19:20On MVPs
20:08Personalised bots will become default
20:51Can we adjust to a user's prosody and dialect?
23:14What's the best approach to act on insights and data?
26:48When we're 'more agile than agile' how should we act on data?
28:36Bots are complex on the back-end but should feel natural on the front end
30:15Where does user research fit in teams with hyper-automation?
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Molly Dickinson is a User Experience Lead at Expedia, and ex-Senior User Experience Designer at Home Depot. Molly has specialised in conversation design for the past 3 years and joins us share her learnings, as well as some details on the conversational AI initiatives underway at Expedia.
Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/
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Paulina Lewandowska is a conversation designer at Roche, a global pharmaceutical company. After a recent trial of digital humans for patient care and diagnosis, Paulina joins us to share the lessons and findings. Can digital humans improve the patient-doctor relationship? Can emotion recognition help deliver better care? What are the practical challenges and considerations for bring digital humans to production? We're about to find out.
Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/
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Capita is a large, UK-based BPO and professional services organisation that built its reputation and legacy supplying government technology solutions. Today, Capita is exploring conversational AI and digital humans for a range of use cases and industries. James Brooks, Innovation Principle at Capita, joins us to share more on what he and his team have learned through experimenting with conversational AI, large language models and digital humans.
Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/
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Conversation designer Esha Metiary talks about why some bots should be prepared to discuss political matters. Can you imagine talking to a branded bot that doesn't want to discuss Black Lives Matter when the brand itself promotes those values? The bot is on the front line between customer and brand, so if the brand has those values, surely the bot should represent those values. We talk about this and more! 00:00intro
01:0530 seconds, go
05:55what does the term 'persona' mean to you?
06:47what's the purpose of a bot's persona?
10:30the bot is a new employee for the brand
12:28how should designer envision the bot's persona?
14:20what do we mean by 'political opinions'?
17:05a question for the bot is a question for the brand
18:16are bots apolitical from the start?
20:44should we ignroe the customers when they want a stereotyped personality?
24:18shouldn't bots stay out of political discussions?
29:10could we make a safe space for users where politics isn't in the discussion?
31:32how should conversation designers incorporate political material?
35:46can designers write material that goes against their own politics?
39:30outro
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Sonia Talati is A Senior Manager for Conversation Design at GoDaddy; a speaker and ex-TV anchor with tremendous experience in conversational AI. After co-founding Hereafter, a CAI startup that helps keep the memories of loved ones alive, Sonia now heads up conversation design at the world's largest website hosting company: GoDaddy.
Sonia joins us to share her experience in conversational AI, as well as how GoDaddy is utilising the technology. We'll discuss the challenges that experienced conversation designers face today, and the ingredients to scaling a design practice globally.
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If you're a keen part of the conversational AI community, you'll likely know Jim Rowe-Bot. Jim has immense experience in designing conversational AI applications, having worked on over 300 chatbot projects. Jim Rowe-Bot joins Kane-versational AI to chat about lessons learned, best practice and the future of conversational AI.
Purchase Jims ebook "How To Be a Great Conversational Designer" here: https://www.paypal.com/webapps/hermes?token=30810429YL523245M&useraction=commit&mfid=1671185940654_f568963212092
The botrepreneurs website: https://www.botrepreneurs.live/
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Jason F. Gilbert (aka The BotMan) is the Lead Character Designer at Intuition Robotics. Originally a filmmaker, he's worked on loads of bots through the years for various brands on chat and voice, as well as digital humans (such as 'Anna') and now with ElliQ - a robotic companion for elderly Americans.
We talked about personas, multimodality, TTS and SSML, empathetic bots like ElliQ and more...
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What if you could detect the tone of voice of callers and figure out whether they're lying or telling the truth? Whether they're confident or bullsh*tting. This is voice AI taken to a new level.
We're joined by Helios Life Enterprises co-founder and CEO, Sean Austin, to learn more.
Join our next webinar, conversational commerce: how AI-powered digital workers can boost sales: Find out more: https://vux.world/conversational-commerce-how-ai-powered-digital-workers-can-boost-sales/
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After founding Skilled Creative 2017, and turning it into one of the most notable voice agencies, Brandon Kaplan and his crew of emerging tech pioneers combined forces to create Journey; an innovation and design consultancy conceived to help brands envision, plan, and effectively build the next generation of fan experiences and customer journeys.
Brandon joins us to share his vision for the future of conversational AI in emerging tech spaces, such as AI-assisted creativity and content and web 3. Join us for what'll be an immersive Journey.
Join our next webinar, conversational commerce: how AI-powered digital workers can boost sales: Find out more: https://vux.world/conversational-commerce-how-ai-powered-digital-workers-can-boost-sales/
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Emily Uematsu Banzhaf talks to Ben McCulloch about conversation design. Emily is a Content Designer at WillowTree, a conversation/VUI designer, she leads the ethical use taskforce at Open Voice Network, and she's also a professional violinist!
We talked about personas, ethics and the sound of conversations.
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If you're in banking and you haven't been seriously considering your conversational AI strategy, then where have you been?
Yes, it's early, but the banking industry is one of the stand-out industries where conversational AI can add immeasurable benefit to your business operations and customer experience.
One person who's been through the end-to-end journey of formulating the strategy, building the team and deploying the solution is Bill Hawks.
Bill is Digital Customer Experience Manager - Conversational AI & Virtual Client Service at Citizens Bank, where he's leading the CX digital strategy. Prior to that, Bill was Sr. Digital Product Manager at Truist Bank, where he led the conversational AI strategy, team and solutions.
Bill joins us to share his lessons in how you can create an effective digital assistant for banking, as well as learnings that'll apply to any business leader considering their transformation strategy and how CAI can play a role.
Join our next webinar, conversational commerce: how AI-powered digital workers can boost sales: Find out more: https://vux.world/conversational-commerce-how-ai-powered-digital-workers-can-boost-sales/
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Learn how Canada’s largest bank is approaching conversational automation, as we step through the journey into creating the Scotiabank digital assistant, with Fabio Sarti, Sr. AI/ML Product Manager.
Fabio joins us to share everything from use cases and channels to technical implementation to privacy and early results achieved since launching its assistant in May.
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Collin Carnahan is a Senior UX Conversation Designer at Workday. Collin joins us to share how he and his team implemented conversation design systems and processes into a largely development and technically driven organisation.
One of the crucial elements of getting the customer experience right with conversational applications is that they're designed right. That's not to say that technical developers don't have a role to play, or that conversation design needs to trump development in all cases. It's to say that conversation design needs a seat at the big table.
In this conversation, we'll discuss some of the symptoms of developer-led conversational AI initiatives, the impact that too much technical and not enough design focus has on customer experience, and the benefits of being design-led.
We'll also discuss implementing a design system for conversational AI, scaling conversational applications and more insights on the benefits conversational AI is delivering at Workday.
Find out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20
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Die hard VUX World fans will remember the episode with Vonage’s Noam Fine, discussing the then recent acquisition of Open AI by Vonage and the plans to build an AI Studio. One year, and another acquisition later (Vonage itself was recently acquired by Ericsson), and those plans have come to fruition with the recent general release of the Vonage AI Studio.
In this episode, I’m joined by two of the leading brains on the Vonage APIs side of the business: Amitha Pulijala, Vice President of Product, and Lawrence Byrd, Communications APIs. Amitha and Lawrence share their observations on market adoption of conversational AI technologies: which markets are growing, on which channels and what use cases? We’ll also chat about business expectations of AI, core adoption challenges and the trend of multimodal design.
Find out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20
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As fantastic as text-based NLP systems are, you can't beat voice. There's so much data in the spoken word that businesses can use to improve their customer experience and add business value. Today, Senseforth co-founder and CEO, Shridhar Marri, joins us to shine some light on the top use cases and future of voice intelligence.
Find out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20
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Harshali Desai, Sr Product Marketing Manager, and Mitch Mason, Product Manager, both work on the conversational AI side of Genesys, the industry-leading CCaaS provider. Harshali and Mitch both join us to share the Genesys approach to conversation design, knowledge management, agent assist and process automation.
Find out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20
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Conversational AI works perfectly when it's applied to conversations that are routine. Conversations that happen all the time with regularity are prime opportunities to automate because they're typically conversations that have defined outcomes. Outcomes that can get boring for a human to pursue.
The drive through ordering experience is one of those scenarios. Vehicle after vehicle, having variations of the same conversation, day in, day out. Many have tried to experiment with conversational AI for this use case, most notably, McDonalds.
However, just because users are having a similar conversation each time, that doesn't make this use case simple. McDonald's, for example, has hundreds of different menu items, different prices based on different locations and promotions changing constantly. Then you have to handle all kinds of ambient noise, different accents and even languages.
The drive through ordering experience is therefore pretty complex for an AI to handle. But, handle it, it does.
We're joined by HUEX Co-Founder, Anik Seth, to discuss how HUEX approaches the problem of creating a voice assistant for drive through restaurants. We'll look at common challenges faced, how the technology works in practice and the value it's bringing some of its early clients.
Find out more at - https://www.huex.ai/
Find out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20
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OneReach.AI featured as a Leader in Gartner's Magic Quadrant for Enterprise Conversational AI platforms this year. However, when compared to other platforms out there, there's something distinctly different about the OneReach.AI approach.
Yes, there's a big focus on conversational AI technologies, however, there's just as much (if not more) focus on business process automation. The types of use cases the platform enables are truly transformative and we could all learn a lot about the OneReach automation and AI philosophy. And that's what we're going to do today, with Kevin Fredrick, Managing Partner, OneReach.AI
Buckle up.
Up your CX maturity in this free workshop with yours truly and Cognigy. Find out more: https://vux.world/cognigy
Find out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20
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Ever wondered why you in-car voice assistant never hears what you say? Ever caught yourself shouting into your headphones on a busy road, trying to wake up your assistant? One of the most challenging parts of voice AI is picking out voices in noisy environments.
You can retrain speech recognition models using acoustic modelling and invest in beamforming microphones, but that might not be enough. Today, we meet the company that has cracked voice recognition in extremely noisy environments.
Yobe co-founder and CEO, Ken Sutton, and Hamid Nawab, Co-founder and Chief Scientist, joins us to share more on how he and his team have cracked the ‘cocktail party problem’.
Visit https://yobeinc.com
Up your CX maturity in this free workshop with yours truly and Cognigy. Find out more: https://vux.world/cognigy
Find out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20
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Peter Voss coined the term ‘AGI’ (artificial general intelligence) and is one of the best brains in the business to discuss the real potential of artificial intelligence to behave like humans. Can we build machines that can think? That are conscious? What needs to happen for us to have that ever-present AI assistant we’ve been dreaming of? The JARVIS, the Holly, the Computer, the Hal’s of the world. Peter Voss is the co-founder, CEO and Chief Scientist at Aigo, a conversational AI technology that uses a brain-like cognitive architecture – also known as ‘The Third Wave of AI’.
According to Peter, this approach puts Aigo at ‘Light Years’ ahead of chatbots and other so-called ‘Personal Assistants’, and puts it at the forefront of Conversational AI.
Current chatbot technologies used in the enterprise and consumer space, have serious inherent limitations: They do not remember what was said before, cannot learn interactively, do not have deep contextual understanding, and cannot reason or explain themselves. This makes meaningful ongoing conversation impossible.
This capability gap has created massive unmet demand – one Aigo aims to fill.
In this episode of VUX World, Kane Simms is joined by Peter Voss to go deep on the potential of AI to mimic or become conscious, the limitations of other AI systems and the Aigo way.
Up your CX maturity in this free workshop with yours truly and Cognigy. Find out more: https://vux.world/cognigy
Find out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20
Visit - https://aigo.ai/
Peter Voss on Medium https://medium.com/@petervoss
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Meredith Schulz has scaled LivePerson's conversation design practice from 3 to 12 people in the last couple of years. As the Sr Conversation Design Manager, Meredith has barrels of experience in conversation design best practice and tons of learnings on what it takes to grow your team successfully. Meredith and I will be chatting about key considerations and learnings for scaling a conversation design team: process and principles, governance and management, documentation and artefacts, design and development overlap, roles and responsibilities, channels and design nuances, readiness and optimisation and much much more.
Up your CX maturity in this free workshop with yours truly and Cognigy. Find out more: https://vux.world/cognigy
Find out more about VUX @ VOICE22 presented by Kore AI: https://www.voicesummit.ai and save 20% on tickets with the code VUX20
Check out https://www.liveperson.com/
To join Conversational Collective https://www.convocollective.org/
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With over a decade of experience designing conversational interfaces, Dawn Harpster is part of a rare breed. Currently Senior Conversation Architect at Talkdesk, Dawn joins me for a conversation about why most chatbots just aren't that good.
What mistakes do conversation designers commonly make? What skills do conversation designers often lack? What are some of the common misconceptions that we have in the industry today? Does your digital assistant really need a personality? All will be revealed, plus top tips on how to do things right!
Find out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20
How to avoid the uncanny valley in voice design | Talkdesk
Designing customer conversations: Best practices - Guides | Talkdesk
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Botcopy is a Google Cloud Partner that augments the workflow and usability of DialogFlow, making the front end messenger interface customisable. We're joined by CMO, Rob Lubow to discuss the what, how and why of DialogFlow augmentation, plus some deep discussions on AI ethics, cognitive bias and the future of the economy and society in an increasingly AI-mediated world.
00:00 Introduction and presenting VUX World @ VOICE22 Presented by Kore AI
Find out more at https://voicesummit.ai/agenda
03:54 What is botcopy?
06:28 The idea behind botcopy
13:38 Front end UI for chatbots
17:30 Pre empt customer needs
20:40 Educating the market Vs being found
29:10 Effect AI has on the economy and businesses
37:30 AI taking over peoples jobs
42:30 Gradual or noticeable changes?
45:35 Cost saving vs social values
52:45 Cognitive bias
58:28 Bullsh*t Man
1:04:14 Outro
Find out more at https://www.botcopy.com
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There's a reason why the digital human market is forecast to reach $527 billion by 2030. And it's not all about the metaverse. One of the companies leading the digital human charge is UneeQ, and we're joined by CEO, Danny Tomsett, to dive into the rising trend of digital humans, branded avatars, virtual influencers and more. We'll discuss how and where digital humans are and will be used, the value they add to users, customers and businesses, as well as how you can get started on your digital human journey.
Check out -
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Orlando Gadea is the Global VP Customer Experience Transformation at Stanley Black & Decker, Inc, with over 6 years experience in managing conversational chatbots. Orlando joins us to share why you’ll probably build your first chatbot twice.
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Rabobank is one of the leading banks in The Netherlands. Join Stefan Bijkerk, Data-analyst & Conversational AI Specialist, Rabobank, to learn all about the use cases and channels used by Rabobank’s AI assistant to serve its customers and the business value it brings. Learn how Rabobank approaches identifying use cases and taking ideas from concept to production, as well as conversation design best practices for the banking industry.
**Presented by Deepgram**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
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Philip Bennett is the Customer Service Operations Manager at Empire Today, the USA’s largest direct-to-consumer shop-at-home flooring provider. Philip joins us to share case studies on how Empire Today is using conversational AI to improve customer experience and business outcomes. We’ll chat about what’s working, what’s not, and how a ‘traditional’ business can apply emerging technology and fuel its transformation efforts.
**Presented by Deepgram**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
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Beerud Sheth founded popular freelancing service, Upwork, and now co-founded and heads-up the leading conversational AI platform for emerging markets, Gupshup.
Gupshup has been on a mission lately, with acquisition after acquisition, and expanding into all emerging economies. Beerud joins us to share the Gupshup story, as well as how conversational AI is being adopted across emerging markets such as APAC. We’ll discuss the difference in customer behaviour and experience in these markets, as well as how that changes business strategy and technology solutions.
**Presented by Deepgram**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
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Greg Whiteside, CEO, Human First joins us to share how you can use data to build better bots, why we’re focusing too much on data labelling and why your help centres and knowledge bases are underrated goldmines.
**Presented by Deepgram**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
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Has digital assistant performance finally been nailed? Frank Schneider returns to VUX World to discuss and share the new digital assistant scorecard from Speakeasy AI.
**Presented by Deepgram**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
Check out Speakeasyai.com
Check out the 6.2.22.pdf?utm_medium=email&_hsmi=2&_hsenc=p2ANqtz-9GZVoAkrvIBoK6erktV3R2B5JlyJgeRgXzFwhqzYYA7O_Xcgu5iPkMORneWYm0q_IwjOZ9dPGnBl_dU2BISnZrUSGvUQ&utm_content=2&utm_source=hs_email">Digital assistant scorecard
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Marc Bernstein, CEO, Balto, and Kane Simms, CEO, VUX World, knock their heads together again in another episode of shoot the shiz, discussing the latest trends in CX and beyond, including:
- and-Genesys-Announce-Strategic-Agreement-Uniquely-Positioned-Around-Zoom-Phone-to-Improve-Collaboration-and-Customer-Experiences.html">Friendly competition - zoom and Genesys
- Irish Bank - 2 hour wait times
- Nearly us-2022-customer-experience-index-nearly-20-of-brands-see-drop-in-customer-experience-quality-301561176.html">20% of brands have seen a dip in customer experience quality.
- A great post from Andrew Moorehouse on the Death of Live Chat. Analysis from studying 10,000 live chat transcriptions. It’s bad. “Not bad meaning bad, but bad meaning good” (Shout out to Run DMC).
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Aflorithmic is on a mission to help you create high quality audio at a fraction of the time and cost. One of the most intense parts about creating audio for video, radio, smart speakers or, indeed, voice assistants and voice user interfaces, is that you need to learn what you’re doing. You need to learn your way around a DAW, understand compression, EQ, reverb, ducking and a whole load of other audio engineering practices. All of this makes high quality audio difficult to produce and reserved for those skilled enough.
Aflorithmic is on a mission to change that. And to share how audio production can be made more streamlined, and how that can fit into a designer’s workflow, we’re joined by Aflorithmic CEO, Timo Kunz.
**Presented by Deepgram**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
Check out https://aflorithmic.ai
Register for 'The irony of big tech: why your speech recognition is probably a load of tosh': https://vux.la/3ySe8n8
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I recently spoke at, and facilitated, a webinar with Ilan Avner of AudioCodes discussing how to integrate voice assistants into call centres. This is the audio from that webinar. First, there's a presentation from me sharing some insights on the value voice assistants can bring and pointers for implementing. Then, Ilan shares the Voice AI Connect product and how you can use it to integrate any voice assistant, from any technology framework, into any call centre.
You can watch the whole thing here: https://bit.ly/3wN0Wgu
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One thing is for sure; conversational AI systems are a challenge to test and maintain. Yet, without robust testing, there's no way of guaranteeing quality. And high quality interactions are all that matter. Without assuring the quality of your assistant, it won't achieve the results you hope it will, rendering your whole strategy pointless.
To share the importance of quality assurance, and to walk you through the core steps and activities in your QA pipeline, we're joined by Christoph Börner, CEO, Botium.
**Presented by Deepgram**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
Visit https://www.botium.ai/
Register for 'The irony of big tech: why your speech recognition is probably a load of tosh': https://vux.la/3ySe8n8
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Cobus Greyling led Vodacom's Tobi implementation in South Africa, and is a well-known entity in the conversational AI space. His consistent analysis of leading conversational AI platforms on Medium is a must read for anyone serious about CAI. After leaving Vodacom and having the public speaking shackles released, Cobus joins me to share his take on how to make conversational AI work for large enterprises.
**Presented by Deepgram**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
Visit https://cobusgreyling.medium.com
Register for 'The irony of big tech: why your speech recognition is probably a load of tosh': https://vux.la/3ySe8n8
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Learn how one of the world's largest global banks is using conversational AI in its call centre to improve customer experience. Andy Kingston, Head of UK Customer Service Strategy and Transformation at HSBC, joins us to share key insights and learnings from HSBC's journey with conversational AI.
**Presented by Deepgram**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
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Just how much of your data is being processed by AI systems? And to what end? Most of us don't have a clue what's happening to the data we share with businesses on a day to day basis. We don't even know what data is being captured in the first place. Throw AI assistants into the mix and we're even more lost than we were.
With algorithms making decisions and AI assistants mediating our interactions, understanding what data is being captured, how it's stored and used is crucial if we're ever going to fully trust AI services and the companies that run them. Yet most companies are way behind here. Most have big blind spots.
Joining us to shed light on this and reveal these blind spots is Patricia Thaine, CEO, Private AI.
**Presented by Deepgram**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
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AMRO Bank is the market-leading bank in The Netherlands, and Jeroen Das is leading the conversational automation charge. We chat with Jeroen about use cases, channels, business drivers and outcomes, as well as tips and tricks for scaling your conversational AI from nothing to over 1.5 million conversations per year.
**Presented by Deepgram**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
Hosted on Acast. See acast.com/privacy for more information.
Brad Cleveland is an author, speaker, and consultant known globally for his expertise in customer strategy and management. He joins us on VUX World to share his perspectives on the current customer experience challenges faced by enterprises and how AI technologies are lending a hand in helping.
**Presented by Deepgram**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
Contact Center Management on Fast Forward
Customer Experience Leadership
https://www.amazon.co.uk/Leading-Customer-Experience-Deliver-Outstanding/dp/1789666872
10 components of a customer success strategy
https://www.bradcleveland.com/10-components-of-a-customer-access-strategy/
Customer access strategy worksheet
cleveland-public.s3.amazonaws.com/2021/07/Customer-Access-Strategy-Worksheet-website.pdf">https://brad-cleveland-public.s3.amazonaws.com/2021/07/Customer-Access-Strategy-Worksheet-website.pdf
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Marks and Spencer, one of the UK's leading retailers, has been using conversational AI across the web and contact centre for some years. Steven Siddall, Contact Systems Lead at Marks and Spencer, joins us to share the M&S journey.
**Presented by Deepgram**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
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Homeserve is one of UK’s leading home assistance providers, from plumbing, drainage, electrics, heating and more. In 2021 Homeserve began exploring the use of Google DialogFlow for customer service automation. Phil Jordan, Head of Contact Channel Automation and Self Service, joins us to share the successes and lessons learned.
**Presented by Deepgram**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
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Instacart is the world’s largest online grocery service. Ayesha Saleem is the Conversation Design Manager and joins us to share how Instacart is using conversational AI, the team and resources involved, the results they’ve achieved and best practice tips for designing and implementing conversational AI solutions.
**Presented by Deepgram**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
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London North Eastern Railway has been trialling digital avatars in its train stations to help travellers with a wide variety of needs. Innovation Manager, Robert Cunningham, joins us to share the LNER journey into conversational AI applications and discusses the why, what and how.
**Presented by Deepgram**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
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Chatbots and voicebots are quick and easy. No problem at all. That's the myth that needs to be shattered here. Many people, when they embark on their first conversational AI project, underestimate the amount of time and effort required to design, build, deploy and maintain their assistants.
Matt Portillo, Conversation Design Lead at Amelia, joins us to share why conversational AI projects aren't really projects; they're long-term journeys as well as how you should prepare and the steps you should take to ensure success.
**Presented by Deepgram**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
Hosted on Acast. See acast.com/privacy for more information.
As more enterprises look to implement AI solutions, finding out where to start can be a challenge. What capabilities do you need? How can you tell whether one provider's capabilities is better than another? How do you know it'll do the job you need it to? We're joined by Yellow AI's CTO, Jaya Kishore, to run through the core components that make up a conversational AI platform and to dive deep into the best practice for making sure that you deliver the best customer experience possible.
**Presented by Deepgram**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
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Raj Tumuluri has spent a 25-year career in speech technology and AI, and has been pioneering speech and multimodal interfaces for decades. He's the CEO of Gartner Magic Quadrant Visionary, OpenStream.ai and joins us to share his learnings on 25 years of working with conversational AI solutions and why multimodal interfaces are the future.
Check out https://openstream.ai
**Presented by Deepgram and Symbl.ai**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai
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Voice AI has come a long way in the last few years. Why, then, do we still get asked to provide secret passwords, shoe size and your mother’s pet fish’s maiden name before anyone at any company will speak to you about your needs?
The scope and quality of AI-mediated interactions that are now possible is incredible, but there remain fundamental security challenges that are difficult to overcome. For many interactions, we need to know who the user is claiming to be and be confident that they are that person. Most of these challenges keep companies stuck asking silly quiz questions to validate who you are, instead of using technology to make it easier.
Matt Smallman's new book Unlock Your Call Centre: A proven way to upgrade security, efficiency and caller experience covers these challenges in forensic detail and lays out an approach to resolving them using modern technologies such as Voice Biometrics and Network Authentication that is as applicable to Voice User Interfaces as it is to the Call Centre.
Matt's book is launched today and he will be joining me live (5pm BST, 12pm EDT, 9am PDT) on the VUX World podcast to discuss the book and it's implications for Voice AI. You can join us live and be able to ask questions
Download the book on kindle us- https://amzn.to/3Lbzy1m
Download the book on kindle uk- https://amzn.to/3wCAdEY
Buy the book- https://amzn.to/3Lbzy1m
**Presented by Deepgram and Symbl.ai**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai
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Many organisations have aspirations to scale their AI automation efforts. If you have a chatbot that's working well, then why not?
Why not find new use cases, enter new channels, serve more customers and improve everything all the time?
Sounds great, but how? What team would you need? What skills? What technology will underpin your strategy and how is it best implemented?
We're joined by Rasa CTO, Alan Nichol, to discuss how enterprise brands can scale their conversational automation properly.
Check out https://rasa.com for more information
**Presented by Deepgram and Symbl.ai**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai
Sign up to 'Is AI coming for your job?' webinar
Sign up to 'The Easy Way to Integrate Voicebots with Your Customer Service Solution' webinar
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Charles Guth is the Customer Services Manager at Decathlon UK. Learn how Decathlon is using conversational AI; it's use cases, value and learnings.
**Presented by Deepgram and Symbl.ai**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai
Sign up to 'Is AI coming for your job?' webinar
Sign up to 'The Easy Way to Integrate Voicebots with Your Customer Service Solution' webinar
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A deep dive into how Deutsche Telekom is using and applying NLP solutions, and how it's approaching creating internal tools for building and managing AI solutions. Solutions that are so good, it's releasing them for public use.
**Presented by Deepgram and Symbl.ai**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai
Sign up to 'The end of "Can you repeat that?"' webinar
Sign up to 'The Easy Way to Integrate Voicebots with Your Customer Service Solution' webinar
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By now, you know that implementing a conversational AI strategy isn't child's play. It's pretty hard work. And there are many moving parts that need to align to create a digital assistant that does what your customers need it to. Language classification at scale, catering for multiple languages, scaling across channels, tools, systems, data; do you outsource the whole thing or do it yourself? So many questions.
To dive into this and shed some light on how you should approach it, and how humans and bots working together in real time can lead to epic customer experiences, we're joined by Lisa Michaud, Product Director, Interactions.
**Presented by Deepgram and Symbl.ai**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai
Check out the ConversationalInteraction conference: https://conversationalinteraction.com
Learn more about interactions: https://interactions.com
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The pandemic took its toll on many industries, not least hospitality. With venues closing and staff shortages, simply getting by has been a challenge. Now that we're coming out of the pandemic, learn how the hospitality industry is turning to AI solutions to make up for lost revenue.
We're joined by Brian Jeppesen, Director, Contact Centre Operations, Landry's Restaurants and Hospitality, to discuss how an AI-enabled call centre has enabled Landry's to bounce back stronger than ever.
**Presented by Deepgram and Symbl.ai**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai
Sign up to 'The end of "Can you repeat that?"' webinar: https://vux.world/the-end-of-can-you-...
Sign up to 'The Easy Way to Integrate Voicebots with Your Customer Service Solution' webinar https://online.audiocodes.com/voiceai...
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Conversational commerce is a topic that is never far away from the headlines, but the practical application in the real world seems to be lagging behind the expectations of the conversational AI industry and technology analysts. Although purchases through voice assistant platforms like Amazon Alexa and Google assistant are increasing marginally year-on-year, we're not seeing the kind of explosion that we might have expected back in 2017.
How about if you were to deploy an AI agent in the CallCenter to make outbound sales calls or receive inbound sales calls? How effective would that be? Adoption is backed into the channel, expectations are already understood and saw the potential is seemingly endless.
We are joined by Brian Pollock Pollock CEO of a new start-up, vocoder, which is seeking to revolutionise sales in the CallCenter. We will speak to Brian about use cases, the trends he is seeing in the conversational commerce space, and how organisations can utilise and benefit from AI managed sales.
**Presented by Deepgram and Symbl.ai**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai
00:00 Intro and shout out to Deepgram and Symbl.ai
Sign up to 'The end of "Can you repeat that?"' webinar: https://vux.world/the-end-of-can-you-repeat-that/
03:24 Welcome Brian
08:08 Call centre challenges and automation goals
11:40 AI is more than cost saving
16:10 Feeling more comfortable talking to bots
17:50 Outbound dialling AI use cases
21:50 Key qualities for stand out customer experience
24:20 End to end Ai processes
28:00 AI leads to new business requirements
33:27 Data analysis and insights
39:30 Making data-based AI solutions
41:40 Vocodia technology pipeline
50:00 Importance of speed and how to mask API delays
56:40 Next steps for AI technology
58:08 Outro
Find out more about Vocodia: https://vocodia.com
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Hot off the heels of the latest State of Voice Technology report, Deepgram CEO, Scott Stephenson, returns to VUX World to give us the low down on the current voice technology landscape, who's using it, for what, where the value is, and the latest progress on AI ethics.
Deepgram startup program: https://deepgram.com/startup-program/
State of Voice Technology report: https://deepgram.com/state-of-voice-technology-2022/
**Presented by Deepgram and Symbl.ai**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai
00:00 Intro and presenting Deepgram and Symbl.ai
02:30 The end of 'Can you repeat that'... Learn more: https://vux.world/the-end-of-can-you-repeat-that/
04:25 Developments in speech recognition
07:46 B2B vs B2C speech recognition adoption
11:20 Example of AI-first products
14:33 AI products for accessibility
15:36 Outstanding ASR challenges
22:40 On device speech recognition
26:53 The intelligence revolution
34:30 Side effects of technology revolutions
37:00 Real time translations
41:50 Outro
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Emmy Award-winning Respeecher is changing the speech synthesis game. Move over TTS and SSML, and enter Speech to Speech.
CEO, Alex Serdiuk, joins us to share more.
Supporting Ukraine
The VoiceLunch Foundation is taking donations to help support the voice lunch and voice technology community in Ukraine. VUX World has, of course, donated. I plead with you to donate too.
Learn more at https://respeecher.com
**Presented by Deepgram and Symbl.ai**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai
Running order:
00:00 Intro and presenting Deepgram and Symbl.ai
04:05 Welcome Alex and closing the Ukraine airspace
08:40 About Respeecher
12:40 Sourcing voices
14:10 Nixon and winning an Emmy
17:37 Process of creating speech to speech
25:34 Limitations of TTS for long for audio
29:00 The future of voice acting
34:25 Voice marketplace
38:00 Pricing of speech to speech voices
42:00 How to achieve higher quality voices
43:30 Accessibility
48:50 Endless use cases
51:00 Ethics
55:54 Outro and more information
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Where’s conversation design headed? Is technology taking over, making designers redundant? Will technology like GPT-3 make a designer's life easier? How has the role of conversation design evolved over the years and what’s going to change or remain in future? Join Voxable’s Matt Buck and Lauren Golembiewski to dive deep into the future of conversation design.
Learn more at https://voxable.io
**Presented by Deepgram and Symbl.ai**
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai
Hosted on Acast. See acast.com/privacy for more information.
Disruptel really is building the future of voice assistants. Imagine being able to ask your TV things like "How tall is the guy on the left?" and get an answer. Or ask "What's that jacket James Bond is wearing?" and be able to buy the exact same jacket right there and then from your sofa.
Well, that's what Disruptel is building. Voice assistants that can see, sell and much more.
Advised by the legendary creator of Apple Siri and Samsung Bixby, Adam Cheyer, the potential of Disruptel is, well, disruptive... And huge.
We're joined by CEO Alex Quinn to hear about the vision for Disruptel, the use cases it enables and the future of voice assistants that can see.
Learn more at https://disruptel.com
Presented by Deepgram and Symbl.ai
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai
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LumenVox provides AI-driven speech and authentication technology used by some of the world's leading communication providers.
Join CRO, Shawn Edmunds, and VUX World's Kane Simms, to explore how LumenVox has been building a technology that makes customer relations faster, stronger and safer than ever before.
00:00 Intro, presenting Deepgram and Symbl.ai
02:35 Introducing Shawn Edmunds
05:00 Nokia, Nuance and exposure to AI
08:00 AI hype vs belief
10:15 Bad IVR experiences
13:40 Lumenvox
15:30 2013 vs today
19:20 Lumenvox capabilities
25:20 Top drawer use cases
29:20 Enterprise AI migration
31:10 Will switching AI services be common?
38:20 Partnerships
41:30 Implementing AI solutions
44:35 Scaling an AI tech company
46:30 Under-utilised AI capabilities
49:50 Who's responsible for innovation?
55:10 Companies are just a big bunch of partners
58:40 Links and resources
Presented by Deepgram and Symbl.ai
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai
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DOSS is more than an assistant. It's an entirely new, disruptive business model for real estate. We chat to CEO, Bobby Bryant, about all things conversational AI and disruption.
Presented by Deepgram and Symbl.ai
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai
Timestamps
00:00 Intro and presenting Deepgram and Symbl.ai
03:29 Welcome Bobby Bryant, CEO and co-founder, DOSS
08:10 Riding the Apple Siri wave
09:30 What is DOSS?
11:44 Standalone service vs interface layer
13:48 Going to production
18:00 Understanding user needs
20:15 Data or die
22:40 Value prop: VUI or data?
27:00 Enabling disruptive business models
31:50 Where the money flows
34:00 Real estate markets
36:00 Disrupting the real estate industry
42:44 Protecting user information and privacy
46:45 Technology ready, user adoption lacking
47:35 Beginning on IBM Watson
53:30 Transitional moments, Simon Sinek's why...
56:50 Wrapping up
Links
Follow DOSS on Twitter and connect on LinkedIn
Connect with Bobby on LinkedIn
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Kane Simms, CEO, VUX World, and Marc Bernstein, CEO, Balto, analyse the week's customer experience and technology news and happenings.
00:00 Howdy, Super Bowl
01:16 The magic of voice
06:55 Limitations and potential of voice and smart TVs
13:13 Why hasn't Alexa got better faster?
17:00 Alexa: verticalising vs ecosystems
20:35 Charter's first class phone service
28:00 Moving from reacting to proactive CX
31:38 Technology and consistency
34:30 DeepMind's AlphaCode: computers that can code
37:40 AI to enhance developer productivity
41:20 Productivity vs the creation of crap
41:55 Will problems ever be absolutely solved?
45:30 Gartner's Magic Quadrant and its role
51:07 Sign off
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There's a labour shortage in the contact centre. Agents are overworked and companies can't recruit. How are enterprises coping with these challenges and what role does technology play? We're joined by Anand Janefalkar, Founder & CEO at UJET, to explore the 2022 contact centre trends and how businesses can overcome these challenges to prosper.
Presented by Deepgram and Symbl.ai
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:
See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free.
Hosted on Acast. See acast.com/privacy for more information.
Many companies have played around with voice assistants and chatbots, but few are operating at true scale... Yet.
You see, when you go from playing with prototypes into proper production, and from one bot to sixteen bots, things change.
Join Cognigy Co-Founder and CEO, Philipp Heltewig, and VUX World's Kane Simms, as we discuss the biggest challenges facing companies deploying conversational AI today... Scale.
And, crucially, how to do it properly.
Links
Visit Cognigy.com
Learn at the Cognigy Academy
Presented by Deepgram and Symbl.ai
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:
See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free.
Hosted on Acast. See acast.com/privacy for more information.
Most chatbots are rubbish. Let's face it. The only way you can improve the ability for chatbots to respond better is if you work on its ability to understand people.
That's what QBox does.
We're joined by CTO, Benoit Alvarez, to discuss why most companies have trouble building successful bots and how the QBox tooling drastically improves your chatbot's performance.
For more information, visit https://qbox.ai
Presented by Deepgram and Symbl.ai
Symbl.ai is a Conversation Intelligence (CI) platform for building applications capable of understanding natural human conversations at scale. Their comprehensive suite of developer-centric products and APIs make it easy to build and deploy intelligent speech-to-text functionality, extract contextual insights, generate domain-specific insights and intelligence, and access advanced conversation analytics.
https://www.linkedin.com/company/symbldotai
https://twitter.com/symbldotai
https://www.facebook.com/symbldotai
https://www.instagram.com/symbldotai
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:
https://www.linkedin.com/company/deepgram
https://twitter.com/deepgramai
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Symbl.ai is on a mission to revolutionise work, from lead generation, internal meeting management, sales and customer care.
Join CEO, Surbhi Rathore, and VUX World's Kane Simms, to explore what conversational intelligence is, and businesses are using it to create impactful experiences and results.
Presented by Deepgram and Symbl.ai
Symbl.ai is a Conversation Intelligence (CI) platform for building applications capable of understanding natural human conversations at scale. Their comprehensive suite of developer-centric products and APIs make it easy to build and deploy intelligent speech-to-text functionality, extract contextual insights, generate domain-specific insights and intelligence, and access advanced conversation analytics.
https://www.linkedin.com/company/symbldotai
https://twitter.com/symbldotai
https://www.facebook.com/symbldotai
https://www.instagram.com/symbldotai
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:
https://www.linkedin.com/company/deepgram
https://twitter.com/deepgramai
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Scotty Technologies CEO, Roland Hallebeek, and CTO, Reiner Bruns, join us to share use cases and details on how Scotty uses AI to not only automate conversations, but to streamline business processes in recruitment, healthcare, retail and more industries.
We discuss the Scotty Technologies approach to customer experience automation and augmentation and how its conversational AI platform is delivering value to businesses from across industries including recruitment, healthcare and retail.
Find out more at http://scottytechnologies.com
Presented by Deepgram and Symbl.ai
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:
https://www.linkedin.com/company/deepgram
https://twitter.com/deepgramai
Symbl.ai is a Conversation Intelligence (CI) platform for building applications capable of understanding natural human conversations at scale. Their comprehensive suite of developer-centric products and APIs make it easy to build and deploy intelligent speech-to-text functionality, extract contextual insights, generate domain-specific insights and intelligence, and access advanced conversation analytics.
https://www.linkedin.com/company/symbldotai
https://twitter.com/symbldotai
https://www.facebook.com/symbldotai
https://www.instagram.com/symbldotai
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Rana Gujral is an entrepreneur, speaker, investor, and CEO at Behavioral Signals, an enterprise software company that excels at distinguishing behavioral signals in speech data with its proprietary deep learning technology.
Rana joins us to share how Behavioral Signals emotional AI mediated technology is leading to 12-17% revenue improvement, +8% Call Success Ratio and +10% Customer Satisfaction in the call centre.
Learn more about Behavioral Signals
Presented by Deepgram and Symbl.ai
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:
Symbl.ai is a Conversation Intelligence (CI) platform for building applications capable of understanding natural human conversations at scale. Their comprehensive suite of developer-centric products and APIs make it easy to build and deploy intelligent speech-to-text functionality, extract contextual insights, generate domain-specific insights and intelligence, and access advanced conversation analytics.
Hosted on Acast. See acast.com/privacy for more information.
The first in a new collaborative series where Kane Simms, founder of VUX World and host of this VUX World podcast, and Marc Bernstein, CEO at Balto and host of the Reimagining the Contact Centre podcast, join forces to discuss and analyse broader technology and customer behaviour trends, and how it relates to the adoption and usage of AI.
In this first episode, we discuss:
- The impossibility of finding a note-taking app that does it all
- Capability provision vs product
- The value and challenges of tech starting in academia
- Brain-machine interfaces
- The pace of tech advancement vs the pace of consumer adoption
- How the pandemic opened our acceptance to adopt new tech
- Deepfakes and AI literacy
- Finding the truth
- The inevitability of dominating market leaders
- Market volatility and quality
Links
- https://gettingthingsdone.com/
- https://www.amazon.co.uk/Skin-Game-Hidden-Asymmetries-Daily/dp/0241247470
- Morgan Freeman Deepfake
- Find out more about Balto
- Find out more about VUX World
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Embodied Inc. is the company behind Moxie, the social robot who’s sole objective is to help kids develop socio-emotional skills and traits. We’re joined by CTO, Stefan Scherer to discuss the design and engineeringconsiderations for creating a robot that uses natural language processing for its primary user interface, but thatalso has a face. This is the future of multi-modal conversation design.
Presented by Deepgram
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:
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Who Else AI is developing a namespace protocol for the Internet of Voice. Open source, privacy-by-design, and based on public industry standards. Founder, Tobias Martens join us to share why an open voice protocol is critical and how Who Else AI is approaching making it a possibility.
Visit whoelse.ai for more information.
Presented by Deepgram
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:
Hosted on Acast. See acast.com/privacy for more information.
Jan Sedivy is a legend in the voice AI space, with vast experience working on speech systems at IBM and Google. He recently guided the Czech Technical University team in winning the Alexa Prize SocialBot Grand Challenge 4; a competition where contestants from Universities across the globe aimed to design a conversational AI that’s able to hold a conversation for 20 minutes.
Jan joins us to share the journey through the Alexa Prize, how the team approached the project, lessons learned and conversation design tips geared to increase engagement with AI bots. He also shares some insights from his career in voice tech and his latest venture, Promethist AI.
Links
Presented by Deepgram
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:
Hosted on Acast. See acast.com/privacy for more information.
Senior Director of Conversation Design at [24]7.ai, Celene Osiecka joins us to share best practice on conversation design at scale for enterprise.
Celene Osiecka is part of a rare breed of conversation designers with 10 year's experience. Although conversation design has been a practice for decades, it's only recently that the term has become solidified as its begun to reach mainstream awareness.
This is in part due to the rise in popularity of chatbots since 2016, and also due to the wide adoption of voice assistants on mobile and smart speakers. However, even the early adopters of those platforms still only have 5 year's experience at best.
So whenever you have the opportunity to speak to someone who has an unusual amount of experience across all kinds of conversational interfaces, you know you're in for a treat.
We chatted to Celene about:
- The maturity of the conversation design practice
- Celene's experience and about [24]7.ai
- Examples of new conversation design new best practice
- Personality design and the role it plays in conversation design
- Best practice and challenges when designing in teams
- The future of the conversation design role
Links
More information on the services that [24]7.ai offers
Connect with Celene on LinkedIn
Presented by Deepgram
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:
Hosted on Acast. See acast.com/privacy for more information.
SoundHound Director Of Business Development, Darin Clark, join us to share the ins and outs of wake word detection for voice AI and speech recognition systems.
One of the crucial parts of creating a voice assistant is the ability for the assistant to start listening when you say its name. For example "Alexa", "Hey Siri" or "OK Google". They are all examples of 'wake words'. But how to you create your own wake word for your brand? How do you deploy a wake word onto something like an app or some hardware, such as an in-car infotainment system, a speaker or even a fridge or other smart device?
All of those questions will be answered, and more, in this live interview with Darin Clark, Director Of Business Development at leading voice AI company, SoundHound.
Presented by Deepgram
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
Hosted on Acast. See acast.com/privacy for more information.
Stories covered:
- LinkedIn allows newsletters in the UK: sign up to conversational AI and NLP here
- Kane closes SwissCognitive Cognitive Virtual event with 'AI strategy in 5 days' talk
- Wake word detection with SoundHound's Darin Clark
- Microsoft release contact centre with AI at its core
- The future of NLU with Chandra Khatri
- Making audio more discoverable with Gal Klein
- Symbl.ai raises $17m. Join CEO, Surbhi Rathore on VUX World Live on 25th November
- AI-Announces-7-Million-in-Seed-Funding-from-Kleiner-Perkins-CRV-and-Meta-for-Metaverse-AI-Development-Platform.html">Inworld AI raises $7m
- NVIDIA's Audio2Face
- Coinbase acquires Agara
- Sonos voice assistant code leaked
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Chandra Khatri is the Head of AI at emerging startup, Got It AI, and joins us to share the future of NLU systems and how transformer-based models (explained in detail for the layperson) are heralding a new line of capabilities and making a new kind of customer experience possible.
Chandra used to work on the Alexa team and was the founding brain behind the Alexa Prize which, to date, has been responsible for some of the most innovative work on multi-turn conversational AI development. Many of the outputs of the Alexa Prize have made it into the core Alexa product, such as Alexa Conversations.
Chandra then worked as one of the founding members of the Uber conversational AI team before heading up the AI division at Got It AI.
Links
it.ai/">Visit Got It AI
Presented by Deepgram
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld
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Audio is chronically difficult to find. Invisible and not indexed in the usual places people search for information, such as online and in emerging contexts such as voice assistants. Yet, there's so much audio being produced and so much rich and dense information contained within it.
Think about this podcast. In this conversation with Audioburst CEO, Gal Klein, we discuss a whole manner of different challenges when it comes to discovering audio content, both bite-sized summaries and long form information. Yet, you'll need to listen to the whole thing in order to benefit from it. And how did you find it? In a podcast player probably.
But why can't you just ask Google what the main challenge with audio discoverability is, then dip straight into the specific part of this podcast where Gal explains it?
The answer? Audio is notoriously difficult to understand and summarise. Yet, that is what Audioburst does.
In this conversation, we discuss some of the core challenges with audio discoverability, the value of both short and long form audio and how Audioburst helps creators and businesses make their audio more discoverable.
Links
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Instreamatic allows advertisers to create and distribute interactive audio ads that you can talk to. CEO, Stas Tushinskiy, joins us to share insights into the emerging world of interactive advertising and his lessons learned in building the innovative interactive audio platform.
Links
The State of Voice Advertising
Presented by Deepgram
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:
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Clinc co-Founder, Author, Founder and CEO ofZeroShotBot, serial entrepreneur and all roundconversational AI veteran, Prof. Jason Mars, joins usto share his latest work in advanced conversational AIsystems and where it’s all heading.
Links
Presented by Deepgram
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:
Hosted on Acast. See acast.com/privacy for more information.
Albert Jordan, Vice President and General Manager of Automotive Applications at HARMAN International. and Joe Iacobelli, Director, Sales Engineering, Products and Strategy, Cerence, join us on VUX World to share more about the Harman and Cerence partnership that brings voice AI to third-party application providers and OEMs providing in-car services through the Harman infotainment systems and the Harman Ignite Store.
Presented by Deepgram
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:
Hosted on Acast. See acast.com/privacy for more information.
Authors of Conversations with Things, Rebecca Evanhoe and Diana Deibel, join us to share conversation design best practice and lessons learned from over a decade of designing conversations with things.
Links
Connect with Rebecca Evanhoe on LinkedIn
Connect with Diana Deibel on LinkedIn
Presented by Deepgram
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:
Hosted on Acast. See acast.com/privacy for more information.
The future of conversation design
I rocked the boat a little over the last few weeks, making some statements about the future of conversation design. How technology will improve and intent-less NLU and other technology will change the role of a conversation designer. How the way we think about conversations isn’t always conducive to producing great customer experiences.
One company that is pushing the boundaries of conversation design is OpenDialog. It’s unique approach of an intent-last mindset is nothing like I’ve seen before.
Ronald Ashri has been instrumental in leading the OpenDialog team and approach. He joins us this week to share more on the OpenDialog conversation design philosophy, the tooling and his thoughts on the future of conversation design.
Links
Connect with Ronald Ashri on LinkedIn
Presented by Deepgram
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:
Hosted on Acast. See acast.com/privacy for more information.
When Google comes across a voice AI automation problem that it can't solve, and needs to bring in another company to help solve it, you can assume that the company they use know a thing or two about voice AI. You can also assume that company has some compelling technology at its disposal.
Meet Sovran AI CRO, Clive Elleforde. Clive has decades of experience in business, technology and startup growth and is leading the growth charge at UK-based voice AI tech company, Sovran AI.
Sovran AI has been reaching over 90% automation rates when automating conversations in contact centres with the likes of Sky. Compared to the average level of 11% automation reported by McKinsey, that's pretty impressive.
Clive joins us to share more about what Sovran AI does, how it approaches voice AI automation, and some of the secret sauce that enables Sovran AI to achieve such high levels of accuracy, and so quickly (some Sovran AI projects have gone live in weeks).
Presented by Deepgram
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:
Links
clive.elleforde@sovranai.com">Email Clive Elleford directly
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The CEO of rising conversational AI platform provider, Hyro, joins us to share insights on the unique approach taken to create its NLU technology and the kind of results its seeing in market.
Israel Krush shares the ins and outs of Hyro's philosophy, its intentness NLU approach and the importance of knowledge management.
We get into why, when using Hyro, there's less of a need for designing conversational flows and how the technology is able to make decisions about what questions to ask next based on the data. This is because of a combination of a linguistic approach to NLU creation and through pairing that with a bespoke knowledge graph with documents content, entities and the relationship between them.
We discuss some of the challenges organisations have when implementing conversational AI, how Hyro is helping clients overcome them and how a seemingly straightforward deployment is managed and maintained.
This episode of VUX World is presented by Deepgram
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit https://deepgram.com/vuxworld.
Links:
Hosted on Acast. See acast.com/privacy for more information.
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Its easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products.
We sat down with CEO, Scott Stephenson and discussed all things speech recognition including;
- how a particle physicist turned into a speech recognition expert,
- how Deepgram approaches creating ASR,
- what use cases their customers are utilising the service for,
- the different between Deepgram and it's big tech competitors,
- why deep learning is an important differentiator,
- why speed is important and how quick its response times are,
- accuracy levels and training/tuning ASR,
- how to select a speech recognition vendor and much much more
Links
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Kordel France discusses how Seekar Technologies is approaching AI and how it's using its unique technologies and multi-model processing of a variety of input signals (from speech, to vision, to radar and other signals) and helping disadvantaged industries such as medicine, agriculture and manufacturing solve some core problems.
From using speech recognition to detect whether someone is lying, to mental health screening and how combining voice AI with other inputs and modalities can have a huge impact on the value of the solution.
Seekar's approach is to reduce bias in AI processing through it's 'explainable' AI developer features that allow teams to understand the specific parts of a neural network and highlight which areas are performing well and poorly given a variety of input sources (such as different gendered voices).
Links
Connect with Kordel France on LinkedIn
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TalkVia, the voice assistant design and development platform for marketing teams looking to invest in emerging technologies like Alexa and Google Assistant, conducted the Smart Audio Report, Australia, to understand the adoption and usage levels of voice assistant technologies down under.
Head of Innovation, Guy Munro, joins us to share the details and insights from the survey, how voice assistant adoption in APAC is similar or different to the US and EU, as well as his perspectives and advice for marketing teams looking to explore these emerging channels.
Links
Download the Smart Audio Report, Australia
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Voice AI can provide immense value outside of the home. Problem is, outside is noisy! So how to you create voice AI solutions and speech recognition systems that work well in cars, in traffic, outside or with screaming kids in the background!?
We're joined by SoundHound's Director of Business Development, Andrew Richards, to shed some light on how one of the top voice AI companies tackles this challenge.
We dive into:
- What are the common challenges when implementing voice solutions in noisy environments?
- Any examples of areas where the environment proves trickier than others?
- Microphone technology, placement and arrays
- What's beam forming and why is it important?
- How do you (or what do you do to...) mitigate the noise to get a clean signal?
- About additive noise, convolutional noise, distortion and noise reduction
- What do you need to consider when implementing a voice assistant in a noisy environment?
- How to train speech recognition systems for use in noisy places?
Links
Read the Houndify Speech to Meaning blog (recommended)
All about speech recognition with Catherine Breslin
How voice AI is disrupting industries with SoundHound's Mike Zagorsek
How to train speech recognition systems with Atexto
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