Podknife - Why do most chatbots fail? With Dawn Harpster, Talkdesk by VUX World

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Why do most chatbots fail? With Dawn Harpster, Talkdesk

Podcast |: VUX World
Publisher |: Kane Simms
Media Type |: audio
Podknife tags |: Artificial Intelligence,; Business,; Design,; Entrepreneurship,; Interview,; Technology,; User Experience,; Voice
Categories Via RSS |: Arts,; Business,; Design,; Marketing,; Technology
Publication Date |: Aug 18, 2022
Episode Duration |: 01:01:11

With over a decade of experience designing conversational interfaces, Dawn Harpster is part of a rare breed. Currently Senior Conversation Architect at Talkdesk, Dawn joins me for a conversation about why most chatbots just aren't that good.

What mistakes do conversation designers commonly make? What skills do conversation designers often lack? What are some of the common misconceptions that we have in the industry today? Does your digital assistant really need a personality? All will be revealed, plus top tips on how to do things right!

Find out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20

How to avoid the uncanny valley in voice design | Talkdesk

Designing customer conversations: Best practices - Guides | Talkdesk

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