Regardless their size, geography, or patient population served, though, I’ve reminded these leaders of the profound impact in seemingly small acts of kindness. From the welcome desk to the C-suite, they possess the power to make mighty, positive and lasting effect on the lives of those in need.

As evidence of this truth, let me share a sweet story from my book IN AWE about a young man, doing an ordinary job, who aided mightily in my recovery.