Podknife - Who's Adopting AI for Chat and Customer Support? - with Abinash Tripathy of Helpshift by The AI in Business Podcast

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Who's Adopting AI for Chat and Customer Support? - with Abinash Tripathy of Helpshift

Podcast |: The AI in Business Podcast
Publisher |: Daniel Faggella
Media Type |: audio
Podknife tags |: Artificial Intelligence,; Business,; Interview,; Machine Learning,; Tech News,; Technology
Categories Via RSS |: Business,; Management,; Technology
Publication Date |: Jan 07, 2021
Episode Duration |: 00:21:45

Returning today is Abinash Tripathy, CEO & Founder of Helpshift. The AI-powered support platform has raised $50+ million in venture funding since 2011. It is now installed on more than two billion devices worldwide, serving giants like Microsoft, Xfinity, and Zynga. In this episode, Abinash opens up about: where conversational AI is getting the most fruitful traction, the most natural fits between customers and NLP technology, and where AI investments are trending. Want to discover more NLP use cases? Get Emerj's free PDF Brief: "Unlocking the Business Value of NLP" at emerj.com/nlp1

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