A Chicago hotline that normally serves as a simple way for people to join a waitlist for subsidized housing has been disconnected for more than a month, with no clear return date. Now, people in need of housing are redirected to call 211 and find their closest in-person office – there’s seven in the city. Advocates say that puts a burden on people who are already struggling. Reset sits down with Chicago Sun-Times reporter and assistant editor Brett Chase who looked into this issue. For a full archive of Reset interviews, head over to wbez.org/reset.