We hear from a man who has been paid more Universal Credit than he was entitled to and has no right of appeal and the amount? - £11,922.26. The mistake wasn't his, it was a computer glitch, and that's all he was told. What rights does he have? The Law Centre will have the answers and on his behalf, we've been in touch with Universal Credit, The woman whose broadband is so bad that she can barely send an e mail, whereas her next door neighbour has high speed broadband - we're hoping to find out why hers is so bad and what can be done. Buying Christmas presents in the sale, what if they're faulty and what are your rights on returns after Christmas. Patricia Doonan of Belfast Consumer Advice will be in the studio to answer listeners consumer problems.