British politicians have voted overwhelmingly to delay the UK's departure from the EU. But with no clear strategy, what's next? Also in the programme, are customer service standards slipping? Author and expert Martin Newman thinks so. And the BBC's Steffan Powell walks us through the titles vying for best video game at the Bafta awards. Presenter Roger Hearing is joined throughout the programme by Jyoti Malhotra, editor, national and strategic affairs at the Print website in Delhi. And NPR writer and contributing editor Paddy Hirsch in Los Angeles. Photo: Pro-Brexit and anti-Brexit protesters hold flags as they demonstrate outside the Houses of Parliament in London (Credit: Getty Images)