Dr. Susan Weinschenk is a behavioral psychologist who has been working in the field of design and user experience. She is the author of How To Get People To Do Stuff, Neuro Web Design: What Makes Them Click? and 100 Things Every Designer Needs to Know About People.
Dr. Susan Weinschenk is a behavioral psychologist who has been working in the field of design and user experience. She is the author of How To Get People To Do Stuff, Neuro Web Design: What Makes Them Click? and 100 Things Every Designer Needs to Know About People.
Dr. Susan Weinschenk is a behavioral psychologist who has been working in the field of design and user experience. She is the author of How To Get People To Do Stuff, Neuro Web Design: What Makes Them Click? and 100 Things Every Designer Needs to Know About People.
This episode of Non Breaking Space Show is sponsored by:
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Jump to a conversation on…
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2:25 What’s a normal day for you?
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3:45 Being a science advisor on a TV show.
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6:40 YouTube stars vs. TV stars
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8:55 How do self stories help people keep resolutions?
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11:24 If you’re talking about making a big change in your life, habit will only get you so far.
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12:30 What is an example of a self story?
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15:20 They were editing their stories based on what other people had said they did.
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16:40 Sometimes I’ll write out what I think my story is right now.
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17:30 There’s always more than one way to look at a situation.
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18:50 The way you describe your life has a huge effect on you.
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20:50 Is the best way to do it to write it down?
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24:01 Don’t lie in your story. Your story has to be grounded in reality.
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30:00 Do you have personas on the project?
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31:50 What’s a “deep interview?”
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36:10 I had someone crying in an interview about hooking up a television.
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39:00 What you need is the story from people.
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41:30 Customer support and trust is a big deal on the internet
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43:00 You’re not an expert because you don’t make this kind of purchase every day.
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47:00 Chris’ Instantpot story
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51:00 Susan’s tent story.
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59:00 Would you spend $18,000 without details about your insurance?
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1:01:45 How can people find you on the web?
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