Podknife - Shooting the shiz with Balto's Marc Bernstein 003 by VUX World

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Shooting the shiz with Balto's Marc Bernstein 003

Podcast |: VUX World
Publisher |: Kane Simms
Media Type |: audio
Podknife tags |: Artificial Intelligence,; Business,; Design,; Entrepreneurship,; Interview,; Technology,; User Experience,; Voice
Categories Via RSS |: Arts,; Business,; Design,; Marketing,; Technology
Publication Date |: Jun 08, 2022
Episode Duration |: 00:54:20

Marc Bernstein, CEO, Balto, and Kane Simms, CEO, VUX World, knock their heads together again in another episode of shoot the shiz, discussing the latest trends in CX and beyond, including:

and-Genesys-Announce-Strategic-Agreement-Uniquely-Positioned-Around-Zoom-Phone-to-Improve-Collaboration-and-Customer-Experiences.html">Friendly competition - zoom and Genesys
Irish Bank - 2 hour wait times
Nearly us-2022-customer-experience-index-nearly-20-of-brands-see-drop-in-customer-experience-quality-301561176.html">20% of brands have seen a dip in customer experience quality.
A great post from Andrew Moorehouse on the Death of Live Chat. Analysis from studying 10,000 live chat transcriptions. It’s bad. “Not bad meaning bad, but bad meaning good” (Shout out to Run DMC).

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