In this Talent Angle podcast, Gartner chief of HR research Brian Kropp shares challenges and opportunities that are top of mind for CHROs as 2022 approaches. He discusses how HR must adapt to a hybrid future in which leaders and managers need new skills and employees expect a more human relationship with their organizations. Kropp goes on to explain how executives must take new approaches to decision making to usher in the changes needed in this disruptive environment.

Brian Kropp is Gartner’s chief of HR research. He oversees Gartner’s research, tools, services and support for CHROs and their leadership teams. Before joining Gartner, he worked in a variety of roles, conducting different types of economic analysis to drive critical business outcomes. He holds a bachelor’s and a master’s in economics from Clemson University and a doctorate in public policy and applied economics from the University of North Carolina.

Peter Aykens is a practice vice president in Gartner’s HR practice. He is responsible for building and leading research teams within the practice to address client’s key initiatives. In prior roles at Gartner, he spent over 25 years leading research teams focused on banking and financial services strategy, producing numerous studies that addressed business strategy, channels, marketing, customer experience and product challenges. He holds a bachelor’s in political science from St. Olaf College; a master’s degree in international politics from the University College of Wales, Aberystwyth; and a master’s and a doctorate in political science from Brown University.