Podknife - SaaStr 563: Classic Episode: Why NPS From Your Whole Ecosystem Is Critical with Flexport Founder & CEO Ryan Petersen by The Official SaaStr Podcast: SaaS | Founders

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SaaStr 563: Classic Episode: Why NPS From Your Whole Ecosystem Is Critical with Flexport Founder & CEO Ryan Petersen

Podcast |: The Official SaaStr Podcast: SaaS | Founders | Investors
Publisher |: SaaStr
Media Type |: audio
Podknife tags |: Business,; Entrepreneurship,; Interview,; Investing,; SaaS,; Startups,; Technology
Categories Via RSS |: Business,; Technology
Publication Date |: Jun 10, 2022
Episode Duration |: 00:23:32

To celebrate 10 years of SaaStr, we’re revisiting some classic podcast episodes. Up today: a 2016 interview with Harry Stebbings and Flexport Founder and CEO, Ryan Petersen. In October 2016, Flexport was a single-product company with a valuation of 300 million. Today, it's a multi-product platform valued at 8 billion.

Ryan discusses why NPS isn't just a customer measurement, and how empowering your employees makes for happier employees and customers.

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