Ofcom tells the BBC to fix its complaints process and do more to address impartiality concerns. Matt Deegan is joined by media commentator and Channel 4 historian Maggie Brown to explore whether the BBC really has a bias problem.

Google News marks it's 20th with a fresh platform and Spain re-launch. Fleet Street Fox Susie Boniface reflects on the gordian knot entangling tech giants and journalists.

Plus, KISS FM Content Director, Rebecca Frank, shares the initiatives and innovations keeping listeners loyal - from ad-free subscriptions to a partnership with the Rio Ferdinand Foundation.

And in the Media Quiz we explore publications riling up readers this week.

A Rethink Audio Production, produced by Phoebe Adler Ryan, with support from Matt Hill.

*Get more from Rebecca Frank on keeping radio relevant in the age of TikTok over on our Patreon: https://www.patreon.com/mediapod

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