The scale of online and phone fraud is huge, accounting for one-in-three crimes, yet just two per cent of them reach court. Fraudsters often target their victim carefully and use sophisticated and well-practised tricks to dupe people into trusting them. Eye on Wales hears from a retired teacher who lost her life savings to man who spoofed her bank’s number on her mobile phone. And presenter Oliver Hides talks to a woman who is reeling after she discovered the man she fell for when dating online was using computer graphics to fake his face during their long video calls, but only after she had taken loans worth £17,000 - and borrowed £10,000 from a friend - to help him out of a range of troubles around the world. A senior police officer estimates 1,000 people a week could be victims in his force area and says fraudsters are sharing so-called suckers’ lists to target vulnerable people repeatedly. But a professor of cyber security tells the programme the problem on online and phone fraud stems from a failure of regulation with banks not being better held to account for making money “easy to steal”. A list of organisations that can provide help and support with online fraud is available at bbc.co.uk/actionline.