Podknife - Mining Metrics For All Their Worth with John O’Melia, Contentsquare by Flourish CX

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Mining Metrics For All Their Worth with John O’Melia, Contentsquare

Podcast |: Flourish CX
Publisher |: Zoomin Software
Media Type |: audio
Podknife tags |: Business,; Design,; Interview,; Management & Marketing,; Technology,; User Experience
Categories Via RSS |: Business,; Management,; Marketing
Publication Date |: Apr 28, 2022
Episode Duration |: 00:25:51

Every metric has a story to tell. Are you reading them from start to finish?

In this episode, we’re joined by John O’Melia, Chief Customer Officer at Contentsquare. John says while leading indicators are the ones that determine whether or not your customer is going to be successful in the future, lagging indicators still have plenty of worth. Listen in to learn how to mine every last drop of value you can out of metrics and convert the data into value.

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