This week we’re joined by Nora Jones, founder and CEO at Jeli where they help teams gain insight and learnings from incidents. Back in December Nora shared here thoughts in a Changelog post titled “Incident” shouldn’t be a four-letter word - which got a lot of attention from our readers. Today we’re talking with Nora about all things incidents — the learning and growth they represent for teams, why teams should focus on learning from incidents in the first place, their Howie guide to post‑incident investigations, why the next emerging role is an Incident Analyst, and she also shares a few book recommendations which we’ve linked up in the show notes.

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Sponsors:

• InfluxData – InfluxDB empowers developers to build IoT, analytics, and monitoring software. It’s purpose-built to handle massive volumes and countless sources of time-stamped data produced by sensors, applications, and infrastructure. Learn about the wide range of use cases of InfluxDB at influxdata.com/changelog
• Sentry – Working code means happy customers. That’s exactly why teams choose Sentry. From error tracking to performance monitoring, Sentry helps teams see what actually matters, resolve problems quicker, and learn continuously about their applications - from the frontend to the backend. Use the code CHANGELOG and get the team plan free for three months.
• WorkOS – A platform that gives developers a set of building blocks for quickly adding enterprise-ready features to their application. Add Single Sign-On (Okta, Azure, Google, Microsoft OAuth), sync users from any SCIM directory, HRIS integration, audit trails (SIEM), free magic link sign-in. WorkOS is designed for developers and offers a single, elegant interface that abstracts dozens of enterprise integrations. Learn more and get started at WorkOS.com
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Featuring:

• Nora Jones – Twitter, LinkedIn
• Adam Stacoviak – Mastodon, Twitter, GitHub, LinkedIn, Website
• Jerod Santo – Mastodon, Twitter, GitHub, LinkedIn

Show Notes:

• “Incident” shouldn’t be a four-letter word
• Howie: The Post-Incident Guide
• About Chesley B. “Sully” Sullenberger, III
• Minding the Weather (How Expert Forecasters Think)
• Seeing What Others Don’t: The Remarkable Ways We Gain Insights
• Community: Learning from Incidents in Software
• The Changelog #462: Learning-focused engineering with Brittany Dionigi
• Costa Concordia disaster

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