Podknife - Instituting a practice around exercising... oh, and outlining the Customer Success Management profession with Janine Sneed, VP Customer Success, IBM. by Making Data Simple

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Instituting a practice around exercising... oh, and outlining the Customer Success Management profession with Janine Sneed, VP Customer Success, IBM.

Podcast |: Making Data Simple
Publisher |: IBM
Media Type |: audio
Podknife tags |: Artificial Intelligence,; Data Science,; Interview,; Technology
Categories Via RSS |: Business,; Entrepreneurship,; Technology
Publication Date |: May 18, 2022
Episode Duration |: 00:46:34

Instituting a practice around exercising... oh, and outlining the Customer Success Management profession with Janine Sneed, VP Customer Success, IBM.

Show Notes 01:12 The exercise formula 04:42 Janine's career ladder 08:50 What is Customer Success Management (CSM) 13:30 The CSM practice 19:40 Creating is easy, scaling is hard 24:02 It's hard to say NO. Being intentional. 28:08 Product deployment by definition 32:38 The hiring process and team makeup 42:01 Dissecting churn

Find Janine: linkedin.com/in/janine-sneed-1aa2696 Website: janinesneed.substack.com

Want to be featured as a guest on Making Data Simple? Reach out to us at [almartintalksdata@gmail.com] and tell us why you should be next. Abstract Making Data Simple Podcast is hosted by Al Martin, WW VP Account Technical Leader IBM Technology Sales, where we explore trending technologies, business innovation, and leadership ... while keeping it simple & fun.

Want to be featured as a guest on Making Data Simple? Reach out to us at almartintalksdata@gmail.com and tell us why you should be next. The Making Data Simple Podcast is hosted by Al Martin, WW VP Technical Sales, IBM, where we explore trending technologies, business innovation, and leadership ... while keeping it simple & fun.

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