When Gwen applied for unemployment during the early days of the pandemic, she never thought she’d still be waiting for her benefits years later. Despite hours on the phone, countless emails and even a court appearance, Gwen is haunted by her inability to get the money she was approved for. On this episode of How To!, co-host Amanda Ripley brings in Marina Nitze, author of Hack Your Bureaucracy. Not only does Marina help Gwen find shortcuts in her state’s unemployment system, but she has useful advice for untangling any bureaucratic nightmare.  If you liked this episode, check out: How To Fight Outrageous Medical Bills. Do you have a problem that’s keeping you up at night? Send us a note at howto@slate.com or leave us a voicemail at 646-495-4001 and we might have you on the show. Subscribe for free on Apple, Spotify or wherever you listen. Podcast production by Derek John, Rosemary Belson, Kevin Bendis, and Jabari Butler. If you enjoy this show, please consider signing up for Slate Plus. Slate Plus members get an ad-free experience across the network and exclusive content on many shows—you’ll also be supporting the work we do here on How To!. Sign up now at slate.com/howtoplus to help support our work. Learn more about your ad choices. Visit megaphone.fm/adchoices