In this episode of the HR Leaders Podcast we are joined by Jeri Lynn Wilson, TA Operations Leader at Delta Air Lines.

Episode highlights

[01:19] - Jeri Lynn's journey into Delta Air Lines

[02:30] - A look at Delta's 12-year-old legacy system

[03:54] - Leaving a lasting impression on employees and customers

[03:39] - What were some of your requirements when searching for an ATS system?

[06:53] - Why we need to avoid getting distracted by shiny tools for problems you never had

[07:28] - Why Avature was Delta Air Lines supplier of choice

[08:35] - Has the change been well received?

[09:52] - What has been the biggest challenge during the transition?

[12:55] - How Delta Air Lines is using technology to redeploy it's workforce

[18:00] - What does the communication plan look like for the rollout?

[18:52] - What can you measure now that you weren't able to before?

[21:28] - Has this new system freed up more time for you and your team?

[25:11] - Advice for others looking to transition

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