What KPIs should CEOs have? Should they have KPIs at all? Performance measurement specialist and business consultant Mark Hocknell says they shouldn’t. At least not in the way we currently understand KPIs - ones developed by gut feel instead of a thorough and rigorous process. We also talk about the perils of performance bonuses and why legal and accounting firms should stop measuring staff performance based on billings alone. • How giving people targets to meet is a surefire way for people to manipulate numbers or jimmy the system • How a CEO increased a company’s bottom line by multiple BILLIONS by focusing on safety, not revenue • The best way to develop comprehensive measurement plan that generates teamwork instead of divides it. 👉🏼 Want to share your experience? Ask a question? Share a resource? Jump on our podcast Facebook page here: www.facebook.com/zoerouthpodcast *** SHOWNOTES: https://www.zoerouth.com/podcast/ceokpi About Mark Hocknell: Mark had a 14 year career with Suncorp, starting in sales and then into management. He completed an MBA while at Suncorp and was then asked by QUT to develop two courses for the MBA program, Sales Management and, Customer Relationship Management. Mark designed these courses and then delivered them for eight years. He has been delivering PuMP workshops and consulting services for ten years. *** About your podcast host, Zoë Routh: Zoë Routh is one of Australia’s leading experts on people stuff - the stuff that gets in our way of producing results, and the stuff that lights us up. She works with the growers, makers, builders to make people stuff fun and practical. Zoë is the author of four books: Composure - How centered leaders make the biggest impact, Moments - Leadership when it matters most, Loyalty - Stop unwanted stuff turnover, boost engagement, and build lifelong advocates, and People Stuff - Beyond Personalities: An advanced handbook for leadership. Zoë is also the producer of The Zoë Routh Leadership Podcast. www.zoerouth.com