Not-for-profits are too important to fail. They offer critical services to the most vulnerable. In robust economies, NFPs struggle with business resilience at the best of times. In crisis? The stakes can mean do or die, on all fronts. Toni Pergolin is CEO and President of Bancroft, one of the largest healthcare providers in New Jersey. She led a huge turnaround in an organisation that was facing significant financial difficulties. Ten years later, Bancroft is now thriving and has doubled in size. In our interview she shares her insights and priorities in leading through this turnaround, and what is practical and applicable to NFPs and leaders in any business today. 👉🏼 Want to share you experience? Ask a question? Share a resource? Jump on our podcast Facebook page here: https://www.facebook.com/zoerouthpodcast/ Why you should listen: *If you are a CEO shouldering responsibility for dealing with a crisis and how you can deal with the pressure *To learn lessons from those organisations who don’t make it and help you to make decisions faster *Help you decide what you can do right now, today, to help chart the course through uncertain times We explore: *Innovating in a time of crisis - it can actually be a positive catalyst to try new things for long-term benefits *The change of perception about not-for-profits more broadly and what needs to happen so we can encourage NFPs to deliver better and more innovative programs *Communication through crisis to large staff groups: what you can do to make sure the message cascades effectively *** SHOWNOTES: https://www.zoerouth.com/podcast/tonipergolin Toni’s book: Too Important to Fail - Leadership Lessons for Nonprofits https://bit.ly/TooImportanttoFail-LeadershipLessonsforNonprofits Toni’s websites: pergolin.com/">https://toni-pergolin.com/ https://www.bancroft.org/ About Toni: Toni Pergolin, author of Too Important to Fail: Leadership Lessons for Nonprofits, is a highly regarded strategic leader with acute financial acumen who has successfully grown companies organically through mergers and acquisitions. Currently serving as President and CEO of Bancroft, one of the largest human services providers in New Jersey and the Greater Philadelphia region, she has more than doubled the size of the company in ten years. Her ability to lead nonprofit organizations with a focus on delivering excellence with a healthy margin has resulted in a decade of profitable returns enabling reinvestment in the organization’s mission. Pergolin was selected as one of the 50 most influential people in South Jersey by South Jersey Biz in 2015, was among The Who’s Who in Healthcare in South Jersey in 2017 and was included in SJ Magazine’s Women of Excellence in 2019. *** Related Episodes: E106 - Make better decisions, less risk, more peace of mind - Interview with Bryan Whitefield https://www.zoerouth.com/podcast/decide E17 - CEO Lifeline, Carrie Leeson: Compassion Trumps Competition https://www.zoerouth.com/podcast/lifeline E21 - Business and Community: An Advocacy Opportunity, with Susan Helyar, ACTCOSS https://www.zoerouth.com/podcast/susan *** About your podcast host, Zoë Routh: Zoë Routh is one of Australia’s leading experts on people stuff - the stuff that gets in our way of producing results, and the stuff that lights us up. She works with the growers, makers, builders to make people stuff fun and practical. Zoë is the author of three books: 'Composure - How centered leaders make the biggest impact', 'Moments - Leadership when it matters most' and 'Loyalty - Stop unwanted staff turnover, boost engagement, and build lifelong advocates." Zoë is also the producer of the Zoë Routh Leadership Podcast. www.zoerouth.com