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Submit ReviewIn 2022, Skilled Creative was merged with two other agencies to form Journey to create a new "experience" agency with expertise in immersive technologies such as AI, Metaverse, and physical world activations. Kaplan also serves as Chief Innovation Officer of the combined company while directly managing the voice AI business.
We discuss the past, present, and future of voice AI, how enterprises are managing the shift to conversation, and the value of the Journey agency model.
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