I’m excited to bring you this special bonus episode of Punk Rock HR, in which I speak with a woman in HR who I really respect, Susan Richards. She’s the CEO and founder of Sapient Insights Group and, above all else, describes herself as a “people fixer.” Susan and I talked about how investments in technology can help counter employee burnout, as well as the importance of focusing on well-being as part of the employee experience. Listen to our conversation and find out how HR leaders can take the lessons we learned in 2020 with them into the future.