Technology can either improve the patient care journey or make it horribly worse. In this episode, Mark Townsend discusses his journey from cardiologist to healthcare innovator, emphasizing the need for tools in patient care, leveraging technology for improvements like sepsis management and conversational AI for dementia care. He highlights EHR limitations, advocating for third-party development to enhance capabilities, and underscores innovation's role in empowering providers and containing costs through AI and streamlined workflows. Tune in and learn how advancements in technology are reshaping the future of healthcare delivery! Resources: Connect and follow Mark Townsend on LinkedIn. Follow Bon Secours Mercy Health on LinkedIn. Discover the Bon Secours Mercy Health Website! About Memora Health: Memora Health, the leading intelligent care enablement platform, helps clinicians focus on top-of-license practice while proactively engaging patients along complex care journeys. Memora partners with leading health systems, health plans, and digital health companies to transform the care delivery process for care teams and patients. The company’s platform digitizes and automates high-touch clinical workflows, supercharging care teams by intelligently triaging patient-reported concerns and data to appropriate care team members and providing patients with proactive, two-way communication and support.