Ryan Foland speaks with Dan Gingiss, customer experience speaker, coach, and social media expert. Over the years Dan has helped multiple businesses create experiences that have benefited their customers. In this episode of our series, Ryan and Dan talk about the best ways to deliver customer service, and how it's a good idea to put yourself in your customers’ shoes when making integral business decisions. One of the key messages in this interview is that businesses should use customer feedback and the insights they gain from customer interactions on social media to create a memorable experience for their customers. Tune in for an interview full of ideas and advice on how to gain lifelong loyal customers for your business.