Podknife - The End of Customer Service Heroes by HBR Ideacast

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The End of Customer Service Heroes

Podcast |: HBR Ideacast
Publisher |: Harvard Business Review
Media Type |: audio
Podknife tags |: Business,; Careers,; Entrepreneurship,; Ideas,; Interview,; Management & Marketing,; Workplace
Categories Via RSS |: Business,; Entrepreneurship,; Management,; Marketing
Publication Date |: Feb 02, 2012
Episode Duration |: 00:17:42

Frances Frei and Anne Morriss, authors of "Uncommon Service: How to Win by Putting Customers at the Core of Your Business."

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