During my last stint in radio, which spanned a 14-year period, a Chick-fil-A restaurant was eventually erected less than a mile down the street. I wasn’t yet familiar with the phenomenon that was the chicken sandwich, but I soon would be. To say that my interactions with this establishment’s staff were the best I’ve ever experienced doesn’t do them justice. As I eventually made my way to other franchises around town, I quickly realized my initial experiences weren’t one-offs. Every franchise I visited I encountered the same friendly, courteous, and helpful staff. Something about this place is just different, I realized. How do they do it? And, just as important, why don’t more companies do it? I answer these questions and more with my guest today, Dee Ann Turner, the former VP of Talent at Chick-fil-A. She’s also authored a brand new book – her second – called Bet On Talent: How to Create a Remarkable Culture That Wins the Hearts of Customers. Click the play button below to join our conversation about it now, or keep scrolling for a summary. Join in on our chat below Subscribe: iTunes | Stitcher | RSS In today’s episode, I ask Dee Ann to share: * What her career has taught her about selecting the right talent * I’ll ask for her thoughts on servant leadership and nurturing an abundance mentality * How to encourage your team to make emotional connections with customers * …and plenty more! This Episode is Sponsored By Cloud Accounting Software FreshBooks FreshBooks cloud accounting software is currently offering a month of unrestricted use to all RtLP listeners – totally free right now. And, you don’t need a credit card for the trial. To claim your free month, click here and be sure and enter ReadToLead in the “How Did You Hear About Us?” section. If your business uses Freshbooks, and you’d like to share your experience with the Read to Lead audience, click the contact tab at the top of this page and let us know. Be sure and include “FreshBooks” in the subject line. Dee Ann’s Book You can order Bet On Talent: How to Create a Remarkable Culture That Wins the Hearts of Customers right now! Dee Ann in Action Books Dee Ann Recommends The Speed of Trust: The One Thing That Changes Everything by Stephen M. R. Covey Integrity: The Courage to Meet the Demands of Reality by Dr. Henry Cloud Check Out These Resources Visit Dee Ann’s website here for more about her and her work. Be sure and grab your copy of Dee Ann’s