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Steven Van Belleghem, Co-founder and Board member of Nexxworks talks about staying 2 steps ahead with tech on Engati CX. 70% energy today, 20% for tomorrow and 10% the day after that’s the long run which creates new value and new opportunities. After a lot of research, he says a happy customer doesn’t mean a happy employee but happy employee in return helps a happy customer surely. AI can deliver value and benefits faster and in real-time. He mentions about hyper-personalization and voice command can be the next high level of customization.

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