Podknife - #179 Net Promoter Score with Jared Spool by UX Podcast

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#179 Net Promoter Score with Jared Spool

Podcast |: UX Podcast
Publisher |: Per Axbom & James Royal-Lawson
Media Type |: audio
Podknife tags |: Business,; Design,; Interview,; Technology
Categories Via RSS |: Arts,; Business,; Design,; Education,; Educational Technology,; Management & Marketing,; Podcasting,; Technology
Publication Date |: Mar 01, 2018
Episode Duration |: 00:35:21

Description
iTunes Summary

“NPS is the KFC of satisfaction scores – it’s everywhere and not good for you”. Jared Spool isn’t a fan of Net Promoter Scores. They are a poor metric, weirdly calculated and easily gamed. Jared says we need to stop using NPS and pay attention, proper attention to our customers. We also talk the myth...

The post #179 Net Promoter Score with Jared Spool appeared first on UX Podcast.

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