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#17 The Coffee Roaster & Customer Training-Part 1
Podcast |
The Exchange
Publisher |
Covoya Specialty Coffee
Media Type |
audio
Podknife tags |
Coffee, 
Food, 
Interview
Categories Via RSS |
Business, 
Entrepreneurship, 
History, 
Management
Publication Date |
Jul 23, 2019
Episode Duration |
00:37:38

Season 2 Episode 6 is the first of 2 parts on the topic of customer training. As Todd says, for coffee roasters, "training is the new equipment." But how much training, where, and when? Is it free? How do you manage customer expectations? Not only do Mark and Todd begin addressing these questions, but Todd was late for our recording sessions and, of course, Mark just let that go and didn't mention it ... at all.

Visit and Explore Covoya!

 

Season 2 Episode 6 is the first of 2 parts on the topic of customer training. As Todd says, for coffee roasters, "training is the new equipment." But how much training, where, and when? Is it free? How do you manage customer expectations? Not only do Mark and Todd begin addressing these questions, but Todd was late for our recording sessions and, of course, Mark just let that go and didn't mention it ... at all.

Season 2 Episode 6 is the first of 2 parts on the topic of customer training. As Todd says, for coffee roasters, "training is the new equipment." But how much training, where, and when? Is it free? How do you manage customer expectations? Not only do Mark and Todd begin addressing these questions, but Todd was late for our recording sessions and, of course, Mark just let that go and didn't mention it ... at all.

Visit and Explore Covoya!

 

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