Brad’s fretting that he’s not heard from Paige since last night. She’s read his texts but isn’t replying. Chelsea tries to reassure him as he shows her his messages to Paige; they’re all lovely. Finally he hears back; Paige isn’t interested and doesn’t want to see him again. However the message he got from her was sent in error, and meant for a mate of hers. Brad has a crisis of confidence, and Chelsea tells him not to worry, dating’s a minefield and people can be weird. He shouldn’t doubt himself. Brad says ruefully that he liked Paige. Chelsea sympathises and gives him a hug. Justin’s fulfilled all his allotted tasks in the shop and is keen to take a turn on the till. He tries to convince Jim of the virtues of up-selling and some gentle tweaks to their marketing strategy. Reluctantly Jim allows Justin to demonstrate his skills on the next client, who happens to be Rex. Jim warns Justin that Rex is a very particular sort of customer who tends to stick to a list, but Justin presses on. He successfully persuades Rex to buy a number of extra items, and spend more money than he planned. Jim’s impressed and can see the benefits of Justin’s techniques. If even a handful of customers spent a little bit more each week, the future of the shop would be in no doubt. He asks Justin to teach him the art of up-selling, a challenge which Justin cheerfully accepts.