It’s always a pleasure to watch a business grow from a dream, to the planning stage, through site selection, opening nerves and now popularity and profit. That’s how it’s been with the Little Green Corner in Geelong, Victoria, run by Hugh Whitehead. I met Hugh several years ago when he attended the Profitable Hospitality Starting a Cafe or Restaurant Workshop. The business is now open, popular and successful.

In this interview, Ken Burgin talks to Hugh about choosing the location, why they keep the menu small, staff selection and scheduling, and working with customer expectations. We also discussed technology, social media and his approach to marketing. And as a bonus, Hugh is completely transparent about food, beverage and wage costs – which are excellent! Lots to learn here if you are starting a new business, or want to take a fresh look at your current operation.