Podknife - #155 – Customer Success – Don’t Slap It On by Support Ops Hangouts

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#155 – Customer Success – Don’t Slap It On

Podcast |: Support Ops Hangouts
Publisher |: Support Ops
Media Type |: audio
Podknife tags |: Technology
Categories Via RSS |: Technology
Publication Date |: Nov 14, 2017
Episode Duration |: 00:46:06

Description
Content Encoded

We’ve seen more and more companies set up support as a reactive, first line of defence. Meanwhile, success teams don’t handle cases like that and focus instead on helping the customer achieve their goals by using your product. Is that a smart way to split up your team when it comes to onboarding new customers?

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