In this podcast episode podcast host, Heather R. Younger, speaks with Mark Nagel, Senior Manager of People at Southwest Airlines about his leadership style, how he connects with his team in a deeper way and the drivers for his current leadership.

Mark openly shares a time when he was not the great leader he is today in a way that reveals why he is a leader with heart. He shares his 80/20 rule for getting the most out front line team members. Mark assumes greatness is all around and works hard to make his people feel valued and safe. He recommends that all leaders spend time with their team members daily in informal ways in order to stay connected. Listen all the way to the end as Mark shares some powerful keys to effective leadership.