Most staff want to do the right thing, but sometimes they don’t know how – they may need more information and training. And sometimes they don’t want to do the work correctly – that will need a different type of strategy. Changing staff behaviour is usually at the centre of business transformation, and that’s the work of Ken Burgin’s guest today, Kevin Dwyer of Change Factory. 

In the interview we discussed how this change should be handled by supervisors and managers – the people responsible for ensuring staff perform at their best. We discussed the three pre-conditions for making change happen, and how ‘Skill, Will and Hill’ can get in the way. It’s a great discussion and of value for everyone in your leadership team.