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Submit ReviewThe retail landscape has been evolving dramatically over the years, with evolving consumer expectation & rapid pace of technological advances.
Retailers today are required to focus on strategic digital initiatives to deliver consistent & personalised experience to their customers, and also at the same time improve operational efficiencies and free talent to focus on areas of innovation, all of these while trying to maintain and improve brand relevance.
In this podcast, Jon Beros, Cofounder & CEO at Little Birdie talks about how they embraced new business models and technologies that put the customer’s needs and wants at the center of their digital transformation strategy, and how comprehensive customer intelligence will be key in driving long-term value for both their customers and their business.
- The next big problem in Online Retail that drove Little Birdie to be the" new homepage of online shopping"
- Customer data lead innovation :Optimizing the experience for an intent driven customer
- Race to digital: New business model & technologies that Online retailers should evaluate
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It is often said that small business is the backbone of the Australian economy. Throughout the pandemic, businesses have needed to look for ways to survive, while simultaneously learning – in real-time – how to serve their customers differently. Through the challenges, Australia Post has supported small businesses to successfully transition their business online, giving them the tools to simply and efficiently deliver for their customers.
In this podcast, Marc Raco chats to Nick Antonopoulos, General Manager of Business, on how Australia Post has helped many businesses survive and supported them through the turbulent events of 2020. They are also joined by Adam Kerrins, Owner of The Scent Lab who shares his small business experience through the pandemic, and how Australia Post has helped his business adapt and grow online.
Show notes:
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Drawing on experience from delivering more than 400 million parcels a year to over 12.3 million addresses and capturing feedback from millions of parcel receivers, Australia Post is uniquely positioned to understand how and when online shoppers want to receive their parcels.
As part of the Online Retailer Fusion Fast Forward Podcast Series, Australia Post General Manager of Data Science, Silvio Giorgio, shares the insights contained within the Delivery Experience Report and discusses what getting it right looks like, why this matters and how data can help.
Hear how Australia Post has used their rich data to develop five actionable recommendations to help retailers improve first time delivery rates, lift customer satisfaction, reduce contacts and ultimately improve the overall customer experience.
The Delivery Experience – Learn More
Show Notes:
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A preview of the opening keynote speaker at Online Retailer Conference & Expo this July where Jason will explore how the growth of online retail relies on creating a meaningful customer experience; but to generate conversion both the employee and the customer need to play a key role in the success.
https://drive.google.com/file/d/1Kdzh-f4dVVUUBJklTWdByPL1fqi9dvcH/view?usp=sharing
Show Notes
Links:
Register for Online Retailer Conference & Expo, 21-22 July 2021
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In a two for one deal, we pick the brilliant minds of our guests to look at the intersection and partnership (or battle?) between ecommerce and bricks & mortar, and how that discussion has been heated up by a global pandemic - it’s time to breakdown the boundaries!
https://drive.google.com/file/d/1zgBiojUsi6_Zsgers4LCNA1da9T8xOQQ/view?usp=sharing
Show Notes
Links:
Register for Online Retailer Conference & Expo, 21-22 July 2021
See omnystudio.com/listener for privacy information.
Creator of multiple businesses that resulted in a combined exit value of $1billion – here we discuss the trends to look out for as the retail industry continues to thrive beyond the covid recovery effort, and some advice for anyone wanting to start up a new ecommerce business.
https://drive.google.com/file/d/1zp3iLcKnN1MU1suYwH_odLfBSV0UaC4D/view?usp=sharing
Show Notes
Links
Register for Online Retailer Conference & Expo, 21-22 July 2021
See omnystudio.com/listener for privacy information.
This episode dives into the recent changes in Australian Media Laws and the impact on how consumers interact with social media platforms and content. Kate delivers some big answers to how this will impact conversion results from digital tools like Facebook, and what marketers can be doing now to plan for the battle ahead.
https://drive.google.com/file/d/11vRzZrC2GtfXSHhuVxhaFvFTdL1lr1cS/view?usp=sharing
Show Notes
Links:
Register for Online Retailer Conference & Expo, 21-22 July 2021
See omnystudio.com/listener for privacy information.
This episode we speak to Matt Hasaan, Senior Economist at Westpac and a total expert on the insights of the behaviours of the Australian consumer plus we pick up the conversation about recession and recovery of COVID-19 as predicted in his 2020 Online Retailer FUSION keynote.
https://drive.google.com/file/d/1BIDyiYI0ER4GrHZMoSTEWk3eJmNNEeD1/view?usp=sharing
Show Notes
Links:
Register for Online Retailer Conference & Expo, 21-22 July 2021
See omnystudio.com/listener for privacy information.
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