#148- Robert Stevenson: Why The Future Hospitality Guest Experience is Mobile

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Robert Stevenson is the Chief Executive Officer at INTELITY. He is a business and technology executive with 20 years’ of rich experience across a wide array of disciplines. Robert specializes in the productization, strategy and market delivery of new technologies. In addition to undergraduate studies in Design and Computer Science, Robert holds an MBA from the Schulich School of Business at York University and the Kellogg School of Management at Northwestern University, including work at the Hong Kong University of Science & Technology.

Episode Links:

Robert Stevenson’s LinkedIn: linkedin.com/in/robertstevenson

Robert Stevenson’s Twitter: https://twitter.com/intelity?lang=en

Robert Stevenson’s Website: https://intelity.com/

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Outline:

Here’s the timestamps for the episode:

(00:00) – Introduction.

(01:45) – Hospitality Tech has been reluctant to embrace the latest and greatest technologies.

(03:28) – INTELITY is a mobile platform being built to modernize the guest experience.

(05:36) – INTELITY customer segment and customer ecosystem and market is that 80% who are not major hotel brands.

(08:09) – INTELITY has been conceived as a B2B2C.

(12:41) – How the pandemic stroke Hospitality industry but leveraged a long-expected change.

(13:53) – Mobile experience and automation to improve the market.

(14:53) – Using AI and data to drive revenue.

(18:31) – Using AI and data to predict customers behavior and offer a better service.

(19:59) –Automate the experience to elevate the guest and improve the travel P&L for the hospitality space.

(21:17) – The voice space in hospitality has been slow to customize and adapt these tools.

(23:54) – Mobile technology has led the way, but major changes will emerge in mobile computing devices.

(27:56) – The power of the devices will continue to get stronger, better and more demanded.

(28:38) – The trend will be to see new hotel apps rolling out to promote contactless experiences because of COVID.

(29:55) – The hospitality industry needs AI and Machine Learning to adapt to customer needs.

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