“Easy returns” are an essential part of the online shopping experience. But 20-30 percent of online purchases get sent “back,” which is to say, they then enter the labyrinth of third-party return facilities, destined for re-evaluation, restocking—or possibly, the garbage. Guest: Amanda Mull, staff writer at The Atlantic. If you enjoy this show, please consider signing up for Slate Plus. Slate Plus members get benefits like zero ads on any Slate podcast, bonus episodes of shows like Slow Burn and Dear Prudence—and you’ll be supporting the work we do here on What Next. Sign up now at slate.com/whatnextplus to help support our work. Learn more about your ad choices. Visit megaphone.fm/adchoices