Tobias Goebel is Senior Director, Emerging Technologies for Aspect Software. He has a Masters Degree in Computational Linguistics and has studied at both the University of Bonn and University of Edinburgh. Tobias also has 15 years experience working in voice technology, first as a developer, then as a designer and more recently as a strategist and marketer. Aspect has a big focus on customer service and contact center automation. Chat and voice are now a rapidly growing part of that work, but these technologies are also taking Aspect customers into conversational marketing and direct outreach to new customers.