Value Retail founder and chairman Scott Malkin calls in at Monocle’s Zürich HQ for a discussion with editorial director Tyler Brûlé. Picking up a conversation that they began in early 2020, Malkin reflects on retail, property, great brands and the status of luxury – and explains why he remains positive despite the headwinds. Plus: a report from Japan that shows why the primacy of “customer first” is as true for a small Tokyo homeware shop as it is for a global giant in luxury retail.

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