Being able to read and write is necessary to be successful in work, at home, and in civic life. Do parallel skills associated with critical reasoning from numbers and data carry similar weight? What do you need to know to be an informed consumer of numeric information, and to use such information? That's the focus of this episode of Stats+Stories with guest Iddo Gal. Iddo Gal is an Associate Professor and past-Chair, Dept. of Human Services, University of Haifa, Israel, with an MA in Personnel Psychology from Tel-Aviv University and a PhD in Cognitive Psychology, University of Pennsylvania. Gal enjoys multidisciplinary interests that span two fields of research and applied practice: the first being teaching/learning and assessment of adult numeracy and statistical literacy, and systemic aspects of developing related functional competencies; and the second being managerial issues in service organizations, in particular empowerment of frontline workers and empowerment of clients of service organizations, and related issues such as service satisfaction, customer complaints, and accessibility of services to diverse populations.