Chmn. Alaina Burtenshaw of the Public Utilities Commission of Nevada (also a Co-Vice Chair of the National Association of Regulatory Utility Commissioners’ (NARUC) Committee on Water), explains how state utility commissions are helping water utilities improve operations and how the NARUC gets state water utility interests seen and heard at the national level. Chmn. Burtenshaw identifies a number of regulatory tools that utility commissions are using to improve the regulatory process for water utilities.