Hi everybody!

We’ve got another great episode here with Chris Elliott, travel industry columnist, author, and consumer advocate. As you may know, Chris is a Looking Forward "alum," having appeared on this podcast more than 2 years ago.

On this episode, Chris speaks about some of the many trends he's witnessed over the past two years in the travel industry. This includes how COVID has affected hotels, airlines, cruise ships, car rentals, and other forms of lodging (e.g., Airbnb and VRBO). As you'll learn, things are somewhat different between how some travel-related businesses in the U.S. have handled COVID vs. others outside of the U.S.

Chris also mentions some of the new companies and services that have emerged in the industry, especially those offering tech-related solutions. Lots of entrepreneurship going on! You'll definitely want to hear about the two start-up companies he mentions.

Of course, no Looking Forward episode would be the same without my guest expert discussing the opportunities that exist now and will emerge in the future vis-à-vis their area of expertise. Chris certainly offers plenty of those, along with some wise suggestions for how you might find a job, a career, a business, or an investment opportunity in the travel industry.

Oh, two other things Chris tells us that you just have to hear: One is two countries he thinks are beautiful and just waiting to be discovered by more of us. The other is where you can get some free information and assistance with your unresolved consumer problems using his super-helpful Elliott Advocacy service. (See below.) Hey, I've used it myself!

Now a little more about Chris. Christopher Elliott is an author, journalist and consumer advocate. He founded Elliott Advocacy, a nonprofit organization that helps solve consumer problems. He publishes Elliott Confidential, a travel newsletter, and the Elliott Report, a daily blog about customer service. If you need help with a consumer problem, you can reach him here or email him at chris@elliott.org Chris is also the author of the book, "How to Be the World's Smartest Traveler (and Save Time, Money, and Hassle)." 

You’ll find more information about Jeff Ostroff & Associates, LLC by visiting ostroff.com/">www.jeff-ostroff.com and in the middle of this episode. On the website, you can also contact us about the various marketing and communications services we offer, such as (1) podcast hosting, creation, consulting, and column writing, (2) professional voice overs, (3) B2B/B2C interviewing for individuals and businesses looking to promote themselves or better understand their customers and prospects, and (4) senior marketing assistance. (Hey, I've actually written a book about that!) You can also reach me at ostroff.com">jeff@jeff-ostroff.com

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