ABTA spokesperson Doreen McKenzie and Consumer Advice Centre's Patricia Doonan have your travel and consumer problems solved. If you were caught up in the Gatwick chaos, If you're out of pocket for flights or onward bookings - hotel or car hire, what are you entitled to? We'll hear from passengers who were told they weren't entitled to compensation by their airline only to discover that other passengers on their flights had got it! If you're booking accommodation on line - are your rights any different? And if you're on Universal Credit, will you suffer financially because of an early payment this month?