When Gabriel Otrin and Klever Freire stepped into their office elevator, they naturally assumed they’d be able to get out. It was August 2018, and a massive downpour was causing floods all over Toronto. Gabriel and Klever were working late and went to check on Klever’s car in the basement garage. Before they reached the bottom, however, the elevator stopped with a jerk and began to quickly fill with water. They couldn’t open the doors. They were trapped.

Police officers Ryan Barnett and Josh McSweeney had just finished a call when another came over the radio. Two men were trapped in an elevator. When they arrived, the garage was completely flooded and Ryan had to swim to the elevator doors. He could hear Klever and Gabriel inside calling for help. He needed to act fast.

We also speak with Julie Munger, an internationally acclaimed swift-water rescue instructor, about how to safely navigate fast-moving water and urban floods.

Visit onstar.com/features/crisis-help to learn more about how OnStar can help Members in a moment of crisis.