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To reduce defensiveness, build up the social bond
Publisher |
Dr. Tammy Lenski
Media Type |
audio
Publication Date |
Nov 02, 2021
Episode Duration |
00:04:53

Deflecting blame, denying responsibility, and minimizing negative impact are defensive behaviors that make problem-solving conversations frustrating. To reduce defensiveness and increase their willingness to take responsibility, use this research-supported approach when you confront.

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