Highly effective listening is a conflict resolution superpower — it reduces defensiveness, diminishes extreme reaction, and increases open-mindedness. And it’s learnable. To be a highly effective listener, pay particular attention to these three essential components of great listening.

• Episode transcript
• The journal article
• Every conflict contains a bid to be seen
• Multitasking is bad for good listening
• The downside of copious note-taking
• Practicing transparency when overwhelmed by a long-winded talker
• Seeing the equal human in front of us
• Leading with our curiosity
• The downsides of setting ground rules at the beginning of a mediation
• Buy Tammy a coffee

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