It's an unsettling time for Australians on unemployment benefits as they try to navigate a whole new set of rules. A new Centrelink system means they'll need to earn points for a range of activities or risk missing out on their income support. Today the ABC's social affairs correspondent, Norman Hermant on the anxious days ahead for hundreds of thousands of Australians as they try to make sense of the changes. Featured: Norman Hermant, social affairs correspondent